We are seeking an experienced and driven Service Manager to lead and oversee our entire service department. This role is responsible for managing HVAC service technicians, dispatchers, and the inside sales/service estimating team. The ideal candidate will bring over 10 years of HVAC experience, a strong background in service, and a passion for safety, customer satisfaction, and team development.
The Service Manager leads staff members who install, repair, and maintain heating and air conditioning systems in commercial buildings. This manager routinely works directly with service and install technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives.
Oversee the full operations of the HVAC service department, including dispatch, service estimators, and service technicians.
Assist in recruiting, interviewing, hiring, and training HVAC technicians, dispatchers, and inside service support staff.
Supervise and direct HVAC service technicians in equipment repair, start-up, operation, and other service-related duties to ensure customer satisfaction.
Maintain communication with vendors and factory personnel regarding warranty issues, product recalls, operational problems, and premature equipment failures.
Keep current with the latest factory OEM training on supported products, coordinate technician training, and maintain training records to ensure proficiency in preventive maintenance, start-up, troubleshooting, and repair.
MINIMUM AND/OR PREFERRED QUALIFICATIONS:
CERTIFICATES, LICENSES, REGISTRATIONS:
Ability to read, interpret, utilize, and train from manuals, schematics, and control circuits related to HVAC and refrigeration systems.
Ability and willingness to work a non-standard schedule, including nights, weekends, and holidays as required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This job operates in both an office and a field environment. Must be able to sit and/or stand for extended periods of time.
Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions unless doing so presents an undue hardship on the Company’s business operations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employees understand the above job description and agree to comply with and be subject to its conditions. Employee further agrees this job description does not alter his/her at-will employment status.
Employees understand the Company reserves the right to delegate, remove, expand or change all responsibilities. Employees acknowledge that he/she can fulfill the above duties with or without reasonable accommodation.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
