Job Title: ServiceNow Developer
Location: Remote
We are seeking a Senior ServiceNow Developer with over 8 years of experience to lead a major new platform implementation. This role is a hybrid of technical architecture and business consultancy, requiring an active Secret Clearance. You will be the primary lead for translating high-level business process needs into a robust, ITIL-aligned ServiceNow ecosystem. From initial business workshops and base infrastructure setup to the development of complex dashboards and the meticulous cleaning of asset data, you will ensure the platform provides a "big picture" view of the organization’s operational health.
Roles and Responsibilities
-
Lead the end-to-end setup of a new ServiceNow instance, including base infrastructure and core ITSM modules
-
Facilitate workshops with stakeholders to map business processes and ensure the technical roadmap aligns with organizational goals
-
Configure and maintain the CMDB, focusing on the rigorous cleaning of asset data and the creation of accurate Configuration Items (CIs)
-
Use JavaScript to develop sophisticated Business Rules, Client Scripts, UI Actions, and Script Includes
-
Build interactive dashboards and Performance Analytics to provide real-time visibility into ITSM metrics
-
Manage platform health, performing upgrades, monitoring performance, and ensuring ITIL best practices are followed
Required Skills
-
8+ years of ServiceNow development and implementation experience
-
Active U.S. Secret Security Clearance
-
Expert-level JavaScript and Glide API skills; mastery of the ServiceNow CMDB and ITSM suite
-
Deep functional knowledge of ITIL v3 or v4 frameworks
-
Demonstrated ability to lead requirements-gathering workshops and maintain a "big picture" view of business processes
-
Experience with Flow Designer and IntegrationHub for third-party tool connectivity
-
Certified System Administrator (CSA) certification
Preferred Skills
-
CIS in Performance Analytics, Discovery, or Service Mapping
-
Proven success in legacy data cleanup and large-scale asset migration
-
Experience acting as a Technical Lead or Architect on federal ServiceNow contracts
-
Certified Application Developer (CAD) certification
-
Certified Implementation Specialist (CIS) in ITSM certification
At Illumination Works, we know data, and we should, we’ve been doing it since we started in 2006! We specialize in everything data from big data to data science, data engineering, software engineering, and cloud design. We are a trusted technology partner in user-centered digital transformation—delivering impactful business results to clients. We partner with customers to solve their unique technology and data challenges and stay on top of modern technologies and advancements leveraging our Innovation Lab. Check out our website to learn more at www.ilwllc.com.
Why choose us? We invest in our employees in all aspects of their life and we value family. We offer market-competitive salary, a generous PTO package, and comprehensive medical, dental, vision and life insurance plans. We also offer 401K, short/long-term disability insurance, a fun and engaging culture, and training opportunities to keep you up to speed on the latest technologies.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.
Know Your Rights Poster
E-Verify Participation Poster (uscis.gov)
Accommodations
If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please contact the Human Resources Staff by sending an email to [email protected]. This option is reserved only for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries.
Notification for current or previously cleared professionals:
Official U.S. Government information appearing in the public domain shall not automatically be considered UNCLASSIFIED or approved for public release. ILW recognizes that information contained in resumes of current or previously cleared professionals may be sensitive, containing potentially proprietary and/or protected information. Protected Information is considered classified, in the process of a classification determination, or unclassified, but protected by statute. Therefore, all resumes should be approved for public release by a U.S. Government Official with Original Classification Authority, prior to posting the resume to ILW’s applicant tracking system.
By submitting my resume, I understand that I am NOT authorized to upload content with Official U.S. Government information that is considered, sensitive, proprietary, or protected.
