Job Overview
We are seeking an experienced, customer-focused Automotive Service Advisor to join our fast-paced automotive repair facility. As the primary point of contact for our customers, you will play a critical role in delivering exceptional service while coordinating repairs, communicating with technicians, preparing estimates, and ensuring every customer has a smooth and transparent service experience.
The ideal candidate has previous experience in an independent repair shop or dealership, understands automotive repair procedures, is comfortable using shop management software, and has a proven ability to build trust with customers while maximizing service opportunities.
Responsibilities
- Greet customers and accurately assess and document vehicle concerns.
- Prepare repair estimates and explain recommended repairs and maintenance in a clear, professional manner.
- Coordinate with technicians to prioritize repairs and provide timely updates to customers.
- Schedule appointments and manage daily repair workflow.
- Maintain accurate customer, vehicle, and repair records.
- Research, source, price, and order automotive parts from vendors while ensuring availability and timely delivery.
- Process invoices, collect payments, and handle transactions accurately.
- Recommend preventative maintenance and additional services based on vehicle condition.
- Build long-term customer relationships through outstanding customer service.
- Communicate repair timelines and ensure customer satisfaction throughout the service process.
- Work closely with parts suppliers to ensure efficient repair turnaround times.
- Support a clean, organized, and efficient service department.
Required Qualifications
- Minimum 3 years of experience as an Automotive Service Advisor.
- Experience using one or more automotive shop management systems such as:
- Shopmonkey
- Mitchell 1
- Tekmetric
- RO Writer
- ALLDATA Manage
- Protractor
- Or similar shop management software
- Strong understanding of automotive maintenance and repair procedures, including:
- Oil changes
- Brake repairs
- Suspension and steering
- Tire services and alignments
- Engine diagnostics
- Cooling systems
- Transmission services
- General vehicle maintenance
- Excellent customer service, communication, and sales skills.
- Ability to explain technical information to customers in a simple and professional manner.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Computer proficiency and experience with digital estimates and service writing software.
- Valid driver's license with a clean driving record.
Preferred Qualifications
- Experience with Digital Vehicle Inspections (DVI).
- Mechanical or technician background is a plus.
- Experience in both dealership and independent repair shop environments.
- Bilingual (English/Spanish) is a plus.
- Experience with California Smog inspections is a plus.
What We Offer
- Competitive pay based on experience
- Performance-based bonuses
- Paid vacation and holidays
- Career growth opportunities
- Supportive team environment
- Stable, year-round employment
- Modern shop with industry-leading software and equipment
How to Apply
Please submit your resume through Indeed.
In your application, please include:
- Years of Automotive Service Advisor experience
- Shop management systems you've used (Shopmonkey, Mitchell, Tekmetric, etc.)
- Your availability to start
- A brief summary of why you'd be a great fit for our team
If you're passionate about the automotive industry, enjoy helping customers, and have experience managing repair orders using modern shop management software, we'd love to hear from you. Apply today!
Pay: $50,000.00 - $71,068.30 per year
Experience:
- Automotive service: 3 years (Preferred)
Ability to Commute:
- Marina del Rey, CA 90292 (Required)
Work Location: In person
