Client Operations & Success Coordinator
About the Role
Network Computer Pros is looking for a highly organized Client Operations & Success Coordinator to help manage the details that keep clients, projects, billing, subscriptions, and follow-up on track.
This is not a hands-on technical support role. You will not be expected to fix computers, configure servers, or troubleshoot networks.
However, you must be comfortable working around technology. You should be able to understand basic IT services, software subscriptions, cybersecurity tools, Microsoft 365, user accounts, onboarding steps, and service changes well enough to communicate clearly, track details, and make sure nothing is missed.
The right person is organized, professional, client-facing, detail-oriented, and able to follow through without constant reminders.
What You Will Own
You will help manage the client lifecycle from onboarding to ongoing communication, billing coordination, software subscriptions, lead follow-up, and client outreach.
Responsibilities include:
- Coordinating new client onboarding projects
- Managing client offboarding when needed
- Tracking project tasks, deadlines, and next steps
- Communicating with clients during onboarding, projects, renewals, and service changes
- Preparing meeting summaries and sending clear next steps to clients and internal team members
- Tracking client software subscriptions, additions, removals, renewals, and cancellations
- Making sure billing changes are properly documented and communicated
- Updating CRM records, client notes, and internal systems
- Helping manage leads, follow-ups, drip campaigns, and outreach
- Following up with clients for referrals, reviews, testimonials, and introductions
- Keeping internal checklists and processes organized
- Working with leadership, service, sales, and billing to make sure work is completed accurately
Technology Understanding Required
You do not need to be an IT technician, but you do need to be comfortable learning and discussing business technology.
You should be able to understand and track items such as:
- Microsoft 365 users, licenses, and subscriptions
- Email accounts, shared mailboxes, and distribution groups
- Security tools such as antivirus, MFA, backups, and monitoring
- User onboarding and offboarding steps
- Software license changes and renewals
- Client hardware, software, and service changes
- IT projects, service tickets, and recurring client needs
- Basic cybersecurity and compliance terminology
You should be able to ask good questions, document answers clearly, and follow up with the right people when something does not make sense.
What Success Looks Like
You are successful in this role when:
- Client onboarding steps are tracked and completed
- Clients receive clear communication and timely follow-up
- Meeting notes are sent quickly with clear next steps
- Software subscriptions match what clients are using
- Billing changes are not missed
- Leads and follow-ups are not forgotten
- Internal team members know what they are responsible for
- Client communication feels professional and organized
- Processes improve over time
Who We Are Looking For
You should be someone who naturally follows up, documents details, and keeps people organized.
You should be comfortable saying, “I’ll take care of that,” and then actually making sure it gets done.
Strong candidates may have experience as a:
- Client Success Coordinator
- Project Coordinator
- Operations Coordinator
- Service Coordinator
- Account Coordinator
- Administrative Coordinator
- Executive Assistant
- Office Manager in a service business
Experience in an IT company, managed services provider, software company, professional services firm, law firm, CPA firm, construction company, or medical office is helpful.
Required Skills
- Strong written and verbal communication
- Excellent organization and follow-through
- Ability to manage many small details at once
- Comfort working around technology, software, subscriptions, and IT services
- Ability to learn basic IT and cybersecurity concepts
- Comfortable communicating with clients by email and phone
- Able to track tasks and hold people accountable professionally
- Comfortable using CRM, ticketing, project management, billing, or documentation systems
- Strong attention to detail
- Ability to write clear meeting summaries and client updates
- Comfortable working with deadlines and recurring processes
This Role Is Not a Fit If
This role is probably not a fit if you:
- Need constant reminders to follow up
- Do not like documenting details
- Avoid client communication
- Are uncomfortable asking people for updates
- Are uncomfortable learning about technology
- Get overwhelmed by software systems, subscriptions, or technical terminology
- Prefer doing one task at a time with no interruptions
- Are looking for a hands-on technical IT support position
- Do not like working inside systems, checklists, and processes
Compensation
Compensation will depend on experience.
We are open to candidates with strong coordination, client service, operations, administrative, or technology-related experience who can grow into the role.
How to Apply
Please apply through Indeed and include:
- Your resume
- A short cover note explaining why you are a good fit for this role
- Any attachment that shows your organization, communication, process management, or client follow-up experience
In your note, include an example of a time you had to keep multiple people, tasks, systems, or deadlines organized.
Applications without a resume or written response may not be considered.
Pay: $68,000.00 - $88,000.00 per year
Benefits:
- 401(k)
- 401(k) 3% Match
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
