Job Summary
We are seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, answering inquiries, resolving issues, and providing an excellent customer experience through phone, email, and other communication channels.
Responsibilities
- Respond to customer inquiries via phone, email, and text in a timely manner.
- Provide accurate information about company products and services.
- Resolve customer concerns and complaints professionally.
- Process orders, and customer requests.
- Maintain customer records and update information in company systems.
- Follow up with customers to ensure satisfaction.
- Collaborate with team members to improve customer experience.
- Perform general administrative and office support tasks as needed.
Qualifications
- High school diploma or equivalent.
- Previous customer service experience preferred but not required.
- Excellent verbal and written communication skills.
- Strong problem-solving and organizational abilities.
- Ability to multitask and work in a fast-paced environment.
- Proficiency with computers, email, and basic office software.
- Positive attitude and strong work ethic.
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
