Overview
We are seeking a dynamic and bilingual (Spanish and English) Shift Lead to join our vibrant hospitality team! In this energetic leadership role, you will oversee daily restaurant operations, ensure exceptional customer service, and manage a diverse team of food service professionals. Your passion for food, hospitality, and team management will drive the success of our fast-paced environment. This position offers an exciting opportunity to lead with enthusiasm, foster a positive team culture, and deliver memorable dining experiences for our guests.
Responsibilities
- Lead and supervise daily shift operations, ensuring smooth workflow and excellent customer service in both Spanish and English.
- Assist in food preparation, ensuring quality standards are met consistently across all menu items.
- Manage POS systems such as Aloha POS and Micros POS for accurate order processing and cash handling.
- Oversee inventory control, food safety compliance, and food handling procedures to maintain high standards of cleanliness and safety.
- Train, mentor, and develop staff members in food service techniques, customer service excellence, and safety protocols.
- Handle customer inquiries, resolve complaints promptly, and ensure a welcoming environment for all guests.
- Support kitchen management by coordinating food production, supervising food presentation, and maintaining efficient kitchen operations.
Experience
- Proven experience in quick service or fast food restaurant environments with a strong background in food preparation and kitchen management.
- Demonstrated leadership skills with supervising experience in hospitality or restaurant settings.
- Familiarity with POS systems such as Aloha POS and Micros POS; cash handling experience is essential.
- Knowledge of food safety management practices, inventory control, and food industry regulations.
- Experience with managing hospitality teams, including training & development, interviewing potential staff, and overseeing shift management.
- Prior casual dining or fine dining experience is preferred; banquet or catering experience is a plus.
- Strong communication skills in both Spanish and English to effectively lead diverse teams and serve a multicultural clientele.
Join us as a Shift Lead to inspire your team, elevate guest experiences, and grow your career in a lively hospitality environment!
Pay: $13.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Work Location: In person
