Overview
Join our dynamic hospitality team as a Guest Service Manager, where your passion for exceptional guest experiences and leadership will shine. In this vital role, you will oversee daily front desk operations, ensure seamless guest interactions, and uphold the highest standards of hospitality service. Your energetic approach and problem-solving skills will create a welcoming environment that delights guests and elevates their stay. This paid position offers an exciting opportunity to lead a dedicated team in a vibrant resort or hotel setting, fostering memorable experiences for every visitor.
Responsibilities
- Lead and supervise front desk staff to deliver outstanding guest services with enthusiasm and professionalism
- Manage guest check-ins, check-outs, and reservations using property management systems through IHG and other platforms
- Handle guest inquiries, complaints, and requests promptly, ensuring solutions are efficient and positive
- Oversee night audit procedures, balancing accounts and preparing reports to ensure financial accuracy
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs swiftly and effectively
- Enforce hotel policies and emergency procedures to maintain safety and security for all guests and staff
- Utilize multilingual skills to communicate effectively with diverse guests, enhancing their experience
Requirements
- Proven experience in hospitality management or hotel front desk operations, including familiarity with property management systems (PMS)
- Strong customer service skills with a focus on problem-solving and client communication
- Knowledge of hotel emergency procedures, night audit processes, and guest relations best practices
- Excellent phone etiquette and communication skills for handling reservations and guest inquiries via phone or in person
- Previous resort experience or working in a hospitality environment with a focus on guest services is preferred
- Ability to manage multiple tasks efficiently while maintaining a lively, positive attitude
Embark on a rewarding career where your energy fuels unforgettable guest experiences! We’re committed to supporting your growth with comprehensive training in hospitality management principles, customer service excellence, and leadership development. Join us to make every guest’s stay extraordinary!
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
