Job Overview
We are seeking a Counter Customer Service Representative that has experience assisting customers with selecting and purchasing cabinetry, hardware, tools and other construction materials that a builder might purchase when installing kitchens, bathrooms, storage units or other parts of the home.
The desired candidate must have a professional appearance with excellent verbal communication, computer skills, work well in a team environment and willing to learn the items in the show room or in the catalogue.
Duties
- Assist walk in customers in the show room & with orders in the catalogue
- Understand the customers needs so you can suggest specific items that they might be searching for
- Answer phone calls from customers placing orders as well as provide sales quotes & entering claims and returns into the computer system
- Entry data into the computer system (AS400, Microsoft Office)
- Must be a professional that works well with customers, and all other team members
Qualifications
- Experience providing professional customer service by phone or in-person, sitting at a desk for long periods of time
- Knowledge, or curiosity with the ability to learn, about interior design, cabinetry, millwork, kitchen and bath design, or closets
- Good general math ability; comfortable and adept at working with precise numbers and calculations
- Excellent communication skills, maintaining a positive and professional demeanor with all customers
- Thorough and committed to providing top-quality service to the customers, in accordance with our first core value: Customer Focus
- AS400 (database) experience is preferred but not mandatory
- Proficiency with Microsoft Office applications (Word, Excel & Outlook)
- High school graduate or equivalent required; additional college or educational courses may be helpful
- This position may require lifting/pushing/carrying items up to or more than 50 pounds.
- Must work well with the team
Hours: 8am-5pm Monday-Friday
Pay: $18-$20/hr. based on experience temp to hire
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
Application Question(s):
- Do you have any experience working with contractors or builders that would be purchasing items such as interior building supplies (counters, counter tops, hardware, etc.)
Experience:
- Customer Service: 3 years (Required)
- Computer skills: 3 years (Required)
Ability to Commute:
- Norcross, GA 30071 (Required)
Work Location: In person
