About Elizabeth Johns
Elizabeth Johns is a premier bridal couture boutique with locations in New Jersey and Pennsylvania, serving brides across the NJ/PA/NY region. With over 10,000 brides served, we are known for our exclusive, stylist-led appointment experience and our curated collection of high-end designer gowns starting at the couture level.
Our boutiques carry a range of luxury bridal, bridesmaid, and eveningwear, and our commitment to the client experience extends well beyond the sale. Alterations and custom work are a core part of how we deliver on the promise of a perfectly fitted, personalized gown, and the Production & Alterations Manager plays a central role in upholding that standard.
Why This Role Matters at Elizabeth Johns
The alterations department is where the gown truly becomes hers. Our clients invest significantly in their look, and the fitting process is an extension of the elevated, personal experience they expect from us. This role leads a team of professional seamstresses, manages the full alterations workflow from first fitting through final pickup, and serves as the bridge between our sales team and the workroom, ensuring every customization is executed with precision and every client leaves feeling confident in the result.
This is a leadership position that requires both technical understanding and a genuine service mindset, qualities that align directly with the Elizabeth Johns standard.
Role Requirements
- Experience in the bridal or eveningwear industry, ideally in a management role working with professional seamstresses
- Expert knowledge of alterations and high quality craftsmanship
- Strong technical knowledge of high-end gown construction, delicate fabrics, embroidery, and advanced sewing techniques
- Understanding of customizations and ability to approve or guide the sales team inquiries
- Excellent communication skills and comfortable working directly with clients
- Proactive thinker to mitigate alteration concerns
- Strong time management and organizational skills to allocate the workload between the team of seamstresses and ensure deadlines are met
- Must have a positive "can-do" attitude and work well in a team environment
- Comfortable operating industrial sewing machines and hand sewing for occasional support during busy season
Role Responsibilities
- Provide exceptional customer service for bridal, eveningwear, and bridesmaid fittings with our team of experienced seamstresses
- Understand the alterations discussed with the client, document notes in the system, and ensure all promised alterations are executed for the following fittings
- Communicate with the clients during the fittings to clearly explain the alterations process, understand any concerns, and find solutions to resolve issues
- Book or reschedule alteration fittings according to our recommending scheduling guide
- Explain pricing and ensure alterations payments have been collected
- Head the alterations and custom department by working with the sales team to approve customizations and provide custom costing
- Manage the custom work orders and produce custom patterns when needed
- Inspect the seamstress’s work to ensure the highest quality of craftsmanship
- Organize the alterations team’s schedule to ensure each client is paired with a seamstress that is capable of achieving the alterations that are needed and balance the number of appointments with the sales appointments
- Distribute weekly fitting schedules to all the seamstresses and clearly communicate any schedule changes
- Manage administrative tasks related to the alterations team such as calculating hours for payroll, recruitment, PTO requests, and overtime hours
- Support the store by helping with sample repairs and steaming of stock
Pay: $32.07 - $38.62 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Education:
Experience:
- Fashion design: 3 years (Required)
- Sewing: 3 years (Required)
- Management: 2 years (Required)
- Customer service: 2 years (Required)
Ability to Commute:
- Morristown, NJ 07960 (Required)
Work Location: In person
