Service Manager
Farrow Harley-Davidson – Columbus, OH
Lead a High-Performing Team at One of the Industry's Most Recognized Brands
Farrow Harley-Davidson is looking for an experienced Service Manager to lead our Service Department and deliver an exceptional ownership experience for every customer. This is an outstanding opportunity for a proven leader who thrives in a fast-paced dealership environment, enjoys developing high-performing teams, and is passionate about operational excellence and customer satisfaction.
If you're driven by results, enjoy coaching others, and understand what it takes to operate a profitable service department, we want to hear from you.
What You'll Do
- Lead, coach, and develop Technicians and departmental staff.
- Drive department profitability while maintaining exceptional customer satisfaction.
- Monitor key performance indicators (KPIs) including labor sales, technician productivity, efficiency, proficiency, effective labor rate, and CXI.
- Ensure repair orders are written, dispatched, and closed accurately and efficiently.
- Manage workflow to maximize technician productivity and minimize customer wait times.
- Conduct regular performance coaching, training, and accountability meetings.
- Partner with Parts and Sales departments to create a seamless customer experience.
- Resolve customer concerns professionally while building long-term loyalty.
- Maintain manufacturer standards and dealership operating procedures.
- Ensure a safe, organized, and compliant work environment.
Qualifications
- Previous dealership Service Management experience required (motorcycle, automotive, powersports, or similar industry preferred).
- Strong leadership, coaching, and team-building skills.
- Proven success managing department profitability and performance metrics.
- Excellent communication and conflict-resolution abilities.
- Ability to prioritize multiple responsibilities in a fast-paced environment.
- Experience with dealership management systems is preferred.
- Valid driver's license with an acceptable driving record.
What We're Looking For
- A servant leader who motivates and develops people.
- Strong business acumen with a focus on growth and accountability.
- Someone who leads by example and creates a positive, high-performance culture.
- Passion for delivering an exceptional customer experience.
- A professional who values integrity, teamwork, and continuous improvement.
Why Join Farrow Harley-Davidson?
At Farrow Harley-Davidson, you'll join a team that values passion, performance, and people. We believe our employees are our greatest asset and provide the tools, support, and opportunities needed to build a rewarding career.
We Offer
- Competitive compensation with guarantee base + incentives
- Performance-based bonus opportunities
- Health, dental, and vision insurance
- Company-paid life insurance
- 401(k) with company match
- Paid time off
- Employee discounts
- A fun, team-oriented work environment centered around the Harley-Davidson lifestyle
If you're ready to lead a successful service department and help create world-class customer experiences, we'd love to meet you. Apply today and become part of the Farrow Harley-Davidson team!
Farrow Harley-Davidson is an Equal Opportunity Employer. All applicants must be authorized to work in the United States and successfully pass applicable pre-employment screenings.
Pay: From $825.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
