Are you a problem-solver with a passion for helping people? Join our dynamic team and become the vital link between our organization and the public. In this energetic role, you will deliver exceptional customer support by addressing inquiries, resolving issues, and ensuring a positive experience for every caller. Your customer service skills and strong communication abilities will help us serve a diverse customer base efficiently and professionally. This paid position offers an exciting opportunity to develop your client services and data entry skills while making a meaningful impact.
Duties and Responsibilities:
- Provide friendly, professional customer support via phone and email ensuring each interaction is positive and solutions-oriented.
- Assist motorists with questions or concerns regarding vehicle liability insurance coverage with clear and effective communication.
- Conduct outbound calls to follow up on customer and insurance companies’ requests when appropriate.
- Manage data entry tasks accurately within our customer relationship systems and other software tools like Microsoft Office.
- Analyze and update liability insurance information received via web, email, phone or mail, etc.
- Demonstrate excellent phone etiquette and active listening skills to understand customer needs thoroughly
- Assist local DMV and law enforcement in resolving motorist complaints.
- Collaborate with team members to resolve complex issues quickly and efficiently, utilizing analysis skills to identify root causes.
Qualifications:
- High school diploma or equivalent GED (at least).
- A minimum of 3-4 years of customer service experience.
- Prior experience in call center environments or customer support roles is highly desirable.
- Strong communication skills with the ability to convey information clearly and professionally across multiple channels.
- Proficiency in Microsoft Office applications (Word, Excel) and general computer skills for data entry and documentation tasks.
- Experience with outbound calling and customer service techniques.
- Demonstrated ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Excellent phone etiquette, analysis skills, and the ability to adapt quickly in a fast-paced environment.
- Great positive attitude.
- Professional appearance to adhere to a business casual environment.
- Bilingual in English/Spanish is a plus.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Work Location: In person
