Family Insurance Sales, a fast-growing auto insurance agency with multiple locations in Los Angeles County, is seeking a motivated bilingual (English & Spanish) Call Center Supervisor to lead our in-office calling team.
This role oversees three key call functions:
- Retention Department: monthly payment reminder calls
- Calling Center: offering quotes and setting up office appointments
- Cancellation Department: notifying customers of policy cancellations and scheduling appointments to reinstate
This is a hands-on leadership role ideal for someone with strong sales experience, call center management background, and the ability to coach, train, and mentor a team daily.
Role Structure
Since we are currently rebuilding our team, this role will require 100% hands-on calling in the beginning. As the team grows, the role will transition to approximately 70% call production and 30% leadership responsibilities.
Who This Role Is For
We're looking for a leader who can:
- Coach, train, and mentor representatives, three distinct skills we're looking for demonstrated experience in
- Maintain call quality, structure, and accountability across all three departments
- Drive performance on both activity (call volume, talk time) and outcomes (retention, reinstatement, appointments)
- Work on-site, in-office, alongside the team
Qualities We're Looking For
- Great energy and tonality
- Strong character and professionalism
- Charismatic, able to build genuine human connection with clients
- Empathetic, with strong emotional intelligence
- Good listener and problem solver
- Creative thinker with storytelling ability
- Persuasive, positive, and highly motivated
What We Offer
- FIG University, our in-house virtual training platform for structured lessons, coaching content, and skill development
- Full training provided; insurance experience is a plus but not required
- Fast-growing firm with multiple locations across Los Angeles County
- Management and growth opportunities available
Requirements
- 2-3+ years of overall call center experience
- Prior call center supervisory or management experience preferred
- Minimum 1 year of sales experience
- Bilingual, fluent in Spanish, with strong English communication skills
- Self-motivated, charismatic, energetic
- Excellent communication skills
Compensation
$20-25/hour based on experience, plus bonuses.
To Apply
Call or text (323) 633-0085, or email [add email address] with your resume. You may also leave a voicemail.
Equal Opportunity Employer
Family Insurance Sales is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, ancestry, medical condition, genetic information, veteran status, disability status, or any other characteristic protected by applicable federal, state, or local law.
Pay: $20.00 - $25.00 per hour
Work Location: In person
