JOB The Division of Social Services is looking for an IT Technician 5 (ITT 5) in Las Vegas.
This position is a part of the Office support team. They install, configure, monitor, upgrade, troubleshoot, and repair software. They also take care of hardware components on workstations like adding memory, swapping hard drives and monitors, attaching peripherals, and installing desktop applications. They configure user accounts and email accounts, interview users to identify needs and resolve issues, and troubleshoot and resolve helpdesk requests. They provide introductory and ongoing training to users and participate in researching hardware and software components for procurement, making purchase recommendations to management.. They complete equipment staff and/delivery documents, get signatures, and deliver documents to assigned inventory staff, and assist in periodic IT equipment inventories.
Good customer service and communication skills with technical and non-technical personnel are required. The IT Technician 5 should be able to work independently with little or no additional training. The work schedule is flexible and variable, and details can be discussed in an interview. This division values work-life balance and encourages job training and skills advancement, providing paid training opportunities to all IT staff.
EXAMPLE OF DUTIES Graduation from high school or equivalent education and two years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR one year of relevant experience as an IT Technician IV in Nevada State service; OR an equivalent combination of education and experience as described above. SUPPLEMENTAL INFORMATION This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.
Working knowledge of: installation, maintenance, and configuration of workstations and applications; network connectivity with regard to network interface cards, IP addressing configurations, and DNS settings.
General knowledge of: IP addressing schemes and subnet configuration.
Ability to: install and maintain work group operating systems; identify and correct hardware and software problems; provide effective customer service to users; communicate effectively orally and in writing; upgrade hardware components on the base unit; configure applications for optimum performance; establish and maintain effective working relationships with others; and interview users to identify needs and resolve workstation issues.
Recruiter Contact Information: Ana Maria Ornellas [email protected]
