Field Service Technician – Charlotte, NC
Are you an experienced ATM or cash automation technician looking for an organization that values technical expertise, customer relationships, and professional growth?
Quality Data Systems (QDS) is seeking an experienced Field Service Technician to support our growing customer base throughout the region. In this role, you'll travel within a 100-mile radius of your home base Monday through Friday, leveraging your expertise to install, maintain, troubleshoot, and repair a wide variety of cash automation technologies while serving as a trusted advisor to our customers.
You'll enjoy a high degree of autonomy, work with leading technology platforms, and become part of a company known for its strong culture and commitment to doing what's right.
The individual in this position must live within 30 miles of Charlotte, NC.
Please note: Field Service Technicians participate in a rotating schedule of evening and weekend on-call assignments, ensuring our clients receive timely support outside of standard business hours.
What You'll Do:
Install, configure, and support ATMs, ITMs, TCRs, currency discriminators, and coin equipment
Diagnose and resolve hardware, software, networking, and peripheral issues
Perform preventative maintenance and equipment upgrades
Manage service calls and customer expectations throughout the repair process
Complete service documentation and communicate effectively with internal teams
Build strong relationships with customers through technical expertise and responsive service
What We're Looking For:
1+ years of ATM, ITM, TCR, cash automation, office equipment, POS, security systems, or related field service experience
Experience troubleshooting electromechanical equipment
Knowledge of Windows operating systems, networking fundamentals, and hardware diagnostics
NCR, Hyosung, Diebold Nixdorf, Genmega, or other OEM certifications strongly preferred
Strong customer service and relationship-building skills
Ability to work independently and manage a territory effectively
Strong problem-solving and troubleshooting abilities
Professional appearance and communication skills
Valid driver's license and clean driving record
Ability to pass a background check and drug screen
Benefits:
Competitive salary
Health, dental, and vision insurance (Employee only dental and vision are free!)
Generous PTO
Chaplaincy & Employee Care
Retirement plan with company match
Professional development and growth opportunities
About Us:
Founded in 1983, Quality Data Systems (QDS) is proud to be a family-owned cash automation company that specializes in helping financial Institutions and retailers use the latest technology to automate cash handling.
At QDS, our values are everything. We were honored as the #1 company in Values by The Charlotte Observer, out of more than 2,000 businesses in the area. Since 1983, we’ve built a reputation for excellence by creating a workplace where hardworking, values-driven people find purpose, fulfillment, and fun.
We’re more than a cash automation company - we’re in the people business. Through leadership development and a servant-minded culture, we help our team grow not just professionally, but personally. At QDS, we’re a Super Bowl-caliber team, and we’re looking for our next class of rising stars. Could one of them be you?
Position Work Conditions & Physical Requirements:
Frequent driving (up to 6–8 hours/day)
Working with hands
Physical activity including standing, sitting, bending, and twisting
Working outdoors in varying weather conditions
Stretching and reaching overhead
Lifting objects weighing up to 50-75 pounds
