Interviews will be held on Thursday, July 11 from 10 AM to 2 PM at 1 East 11th St, Riviera Beach FL 33404 (2nd floor of Cruise Terminal).
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
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Meet and greet guests cordially, responding to their inquiries in a knowledgeable and pleasant manner as well as assisting and directing debarkation and embarkation of guest.
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Selling cruise packages and ear commission.
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Monitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas.
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Guides the flow of traffic throughout the terminal, including: secure areas, walkways, check–in areas, gangways and elevators/escalators and direct guests accordingly.
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Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing; takes the initiative to assist guests.
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Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
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Escorts and monitors guests pending boarding status or requiring additional documentation.
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Gathers data for various embarkation processes to include registration flow and timetables; reports findings to management, as established.
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Assists guests with locating luggage and completing lost luggage forms, when necessary.
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Reviews and verifies validity of all travel documents presented by guests for check-in.
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Inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed.
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Provides guests with stateroom keys and pertinent boarding information, according to department manual and training.
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Prepares the terminal and check-in area by organizing required furniture, equipment, manifests and other related materials. Clears and organizes workstations and/or areas daily and submits relevant paperwork to appropriate personnel.
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Performs other job related duties as assigned.
QUALIFICATIONS:
Education:
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High School Diploma or equivalent.
Experience:
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Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry.
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Sales experience is strongly preferred.
Knowledge, Skills & Abilities:
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Must have open availability, rotating schedule every other day.
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Demonstrated ability to communicate in English, sufficient to provide information and answer general questions.
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Knowledge of, or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer based functions.
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Good organizational and customer service skills.
- Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups.
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Required to be available on weekends, after hours, and on short notice, as requested by management.
WORK CONDITIONS/ PHYSICAL DEMANDS & TRAVEL:
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Position includes frequent standing, walking, lifting, pushing and pulling for up to 6 hour increments on average.
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Ability to safely maneuver wheelchairs; includes pushing and pulling guests on wheelchairs through all terminal areas and up and down ramps.
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Ability to physically transfer or assist passengers in/out of wheelchair, whose weight is approximately 100-300 lbs.
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Ability to stoop, kneel, bend, crouch, lift or carry.
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Position is exposed to indoor/outdoor work environment at piers and terminal locations under varying weather conditions.
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Flexibility to work hours ranging from 5:00am – 4:00pm or until ships departures; includes weekdays, weekends and holidays in various ports as assigned.
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Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
