Monday–Friday No Weekends Full Benefits Sunset Hills
Join a Professional Veterinary Healthcare Team
Family Pet Hospital in Sunset Hills is seeking an experienced, full-time Veterinary Receptionist / Client Service Representative to join our team.
We are looking for a client service professional who understands the pace, professionalism, and communication required in a busy companion animal hospital. As the first point of contact for our clients, you will play a critical role in creating an exceptional client experience while supporting the daily operations of our hospital.
This is not an entry-level position. Candidates with prior veterinary hospital client service experience will receive priority consideration. Exceptional candidates with recent medical or dental front office experience may also be considered.
Why Join Family Pet Hospital?
Predictable Schedule & Work-Life Balance
- Monday–Friday schedule
- No weekends
- No overnight shifts
- Clinic hours:
Monday–Thursday: 7:45 AM–6:30 PM
Friday: 7:45 AM–4:30 PM
- Schedules are assigned within these hours
Competitive Compensation & Benefits
- $17.00–$20.00 per hour, based on experience
- Health insurance
- Dental insurance
- 401(k)
- 401(k) matching
- Paid time off
- Paid holidays
- Employee pet care discounts
Professional Work Environment
Family Pet Hospital is committed to creating a workplace where employees are treated with respect, supported in their success, and held to high professional standards. We value teamwork, accountability, compassion, and continuous improvement.
About Family Pet Hospital
Family Pet Hospital provides comprehensive veterinary care for dogs, cats, birds, small mammals, reptiles, and other exotic pets throughout the St. Louis area.
Our mission is to provide exceptional medical care while delivering an outstanding client experience. We believe excellent veterinary medicine depends on compassionate communication, operational excellence, and a team that works together to support patients, clients, and one another.
Key Responsibilities
- Welcome clients and patients in a professional, friendly, and compassionate manner
- Schedule appointments accurately and efficiently for multiple doctors and services
- Manage incoming client communications via phone, text, email, and other digital communication platforms
- Communicate clearly regarding appointments, medical services, treatment estimates, prescriptions, and hospital policies
- Process payments and maintain accurate client records
- Coordinate communication through the hospital's phone system, email, text messaging, and practice management software
- Support veterinarians and technicians by maintaining an organized and efficient daily schedule
- Prioritize multiple responsibilities while maintaining accuracy and attention to detail
- Help create a positive, efficient, and compassionate experience for every client and patient
Required Qualifications
- Minimum two years of recent experience as a Veterinary Receptionist, Veterinary Client Service Representative, or similar client-facing role in a companion animal veterinary hospital strongly preferred
- Exceptional candidates with recent medical or dental front office experience may also be considered
- Experience scheduling appointments in a fast-paced healthcare environment
- Experience managing client communications via phone, text, email, and other digital communication platforms
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
- Strong computer proficiency and experience with electronic medical records or practice management software
- Professional demeanor, dependable attendance, and strong personal accountability
- Ability to remain calm, organized, and compassionate during busy or emotionally challenging situations
Preferred Qualifications
- Experience with veterinary practice management software (Cornerstone, AVImark, ezyVet, Impromed, or similar)
- Familiarity with veterinary terminology
- Experience discussing treatment estimates, payments, and client education
- Experience working in a multi-doctor companion animal practice
Who Thrives in This Role?
This position is ideal for professionals who:
- Enjoy building relationships with clients and their pets
- Communicate confidently and compassionately
- Remain calm under pressure
- Take pride in staying organized and accurate
- Work well as part of a collaborative healthcare team
- Are dependable, accountable, and eager to contribute every day
- Understand that outstanding client service is an essential part of excellent veterinary medicine
Position Details
This is a full-time position. We are seeking a long-term team member who is committed to providing exceptional client service and contributing to a positive, professional veterinary practice.
Applicants with veterinary hospital client service experience will receive priority consideration. Candidates seeking part-time employment are encouraged to apply for future opportunities as they become available.
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Uniform allowance
Application Question(s):
- Describe your experience working in a professional office, healthcare, administrative, or client-service environment.
- What scheduling, coordination, or administrative responsibilities have you managed in previous roles?
- Tell us about a time you successfully handled multiple competing priorities while maintaining accuracy and professionalism.
- What attracts you to this position, and how does your experience align with the responsibilities described?
- Are you seeking a full-time or part-time position? (Part-time candidates must be available for a minimum of 20 hours per week.)
Ability to Commute:
- St. Louis, MO 63127 (Required)
Work Location: In person
