Job Summary
Are you a results-driven retail leader who excels in a fast-paced environment? The UPS Store is seeking an experienced Store Manager to maximize profitability, streamline logistics, and elevate our customer satisfaction. In this role, you will manage daily business operations, drive custom print and shipping revenue, and lead a high-performing team to exceed KPIs. If you are an expert in local marketing and inventory control with a dedication to fostering a customer-centric culture, we want you on our team!
Responsibilities
Store Operations & Logistics
- Daily Management: Direct all daily retail operations, ensuring peak efficiency, store cleanliness, and strict compliance with corporate franchise standards.
- Logistics Oversight: Supervise the processing, packing, and sorting of all incoming and outgoing shipments via UPS and USPS networks.
- Return Management: Coordinate the intake, scanning, and secure handling of high-volume automated corporate return programs, including Amazon and Happy Returns.
- Inventory Control: Monitor and maintain optimum stock levels for retail packing materials, office supplies, shipping boxes, and moving equipment.
- Cash Handling: Oversee daily financial reconciliations while maintaining suitable cash on hand for daily operations
Team Leadership & Development
- Talent Acquisition: Recruit, interview, hire, and onboard customer service associates capable of working in a fast-paced retail environment.
- Performance Training: Train staff on advanced packing techniques, print production equipment, upsell strategies, and point-of-sale (POS) workflows.
- Staff Scheduling: Build and optimize weekly employee schedules to balance operational budgets with peak business hour coverage.
Sales & Customer Experience
- Escalation Resolution: Act as the primary point of contact for complex customer service issues, successfully resolving complaints to maintain brand loyalty.
- Print Services Expansion: Drive print revenue by consulting with small business clients on custom print layout, binding, and wide-format design projects.
- Mailbox Sales: Manage the rental, renewal, and federal compliance documentation (Form 1583) for physical and digital business mailboxes.
- B2B Marketing: Execute local marketing campaigns and build partnerships with local businesses to secure commercial accounts.
Qualifications
Experience & Education
- Management Background: 3+ years of retail store management or assistant manager experience, preferably in logistics, shipping, or business services environments.
- Academic Minimum: High school diploma or GED required; Associate’s or Bachelor’s degree in Business Administration or a related field is preferred.
Certifications & Legal Requirements
- Notary Public: Currently commissioned as a Notary Public, or legally eligible and willing to obtain certification within the first 30 days of employment.
- Background Check: Ability to pass a comprehensive criminal background check and federal fingerprinting clearance for mailbox handling compliance.
Technical & Print Skills
- POS & Software: Proficient in retail Point of Sale (POS) systems, Microsoft Office Suite (Word, Excel, Outlook), and multi-line phone systems.
- Design Tools: Familiarity with graphic design software, including Adobe Creative Suite (Photoshop, Illustrator) or Canva, to assist with customer print layouts.
Physical & Schedule Capabilities
- Physical Strength: Capability to regularly lift, slide, and maneuver packages weighing up to 50 lbs. independently, and up to 75+ lbs. with assistive devices.
- Flexible Availability: Willingness to work a flexible schedule, including mandatory rotating weekend shifts, opening/closing duties, and extended holiday peak season hours.
Pay: From $38,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
Application Question(s):
- Are you available to work on weekends?
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Mount Prospect, IL 60056 (Required)
Work Location: In person
