Luxury Salon Operations & Experience Manager
Job Overview
We are seeking a dynamic and energetic Luxury Salon Operations & Experience Manager to lead the day-to-day operations of our high-end salon, ensuring an exceptional client experience from start to finish. This role combines operational excellence with a passion for delivering top-tier customer service, fostering a welcoming environment that reflects our commitment to luxury and professionalism. The ideal candidate will be proactive, highly organized, and skilled in managing teams, vendor relationships, and administrative functions to elevate the salon’s standards of service and efficiency.
Duties
- Oversee daily salon operations, including scheduling, client flow, and staff coordination to maximize efficiency and guest satisfaction
- Manage vendor relationships for supplies, equipment, and service providers, ensuring timely deliveries and quality standards are met
- Supervise team members, including training, development, performance management, and scheduling to maintain a motivated and professional staff
- Coordinate event planning for special promotions, client appreciation events, or community outreach initiatives to enhance brand presence
- Handle administrative tasks such as bookkeeping, payroll processing using accounting software like QuickBooks, and maintaining accurate financial records
- Manage office functions including filing, front desk operations, multi-line phone systems, and calendar management for appointments and meetings
- Ensure confidentiality of sensitive client information while maintaining high standards of communication and customer service
Requirements
- Proven supervising or team management experience within a luxury or high-end service environment
- Strong organizational skills with the ability to manage schedules efficiently using office management tools and spreadsheets
- Proficiency in Microsoft Office Suite (Word, Excel) and financial software such as QuickBooks or similar accounting programs
- Experience in event planning, vendor management, bookkeeping, payroll processing, and budgeting within a professional setting
- Excellent communication skills with a focus on client interaction and team collaboration; phone etiquette is essential
- Background in human resources or office experience related to medical or dental office management is advantageous
- Ability to handle confidential information discreetly while maintaining professionalism at all times
- Technical proficiency in office systems including multi-line phones, calendar management tools, and basic accounting software
- Demonstrated ability to multitask effectively in a fast-paced environment with strong attention to detail
Join us in creating an extraordinary luxury salon experience where operational excellence meets personalized client care. We are committed to supporting your growth through ongoing training & development opportunities while fostering a vibrant work environment dedicated to excellence.
Pay: $12.00 - $18.00 per hour
Benefits:
Work Location: In person
