Full-Time Position
As our organization continues to grow, we are seeking an experienced, organized, and customer-focused professional to join our leadership team as a Business Office Manager / Social Services Director within a skilled nursing and rehabilitation setting.
This leadership position is primarily responsible for overseeing the daily operations of the Business Office, including resident accounts, billing support, admissions paperwork, insurance coordination, and administrative processes. In addition, the successful candidate will assist with social services functions to help support resident well-being and family communication.
We are seeking a detail-oriented professional who thrives in a fast-paced healthcare environment and is committed to providing exceptional service to residents, families, and staff.
This is a confidential opportunity with a stable, well-supported skilled nursing facility that values teamwork, professionalism, and quality care.
$22.00–$25.00/hour based on experience
The Business Office Manager serves as a key member of the facility leadership team, overseeing administrative and financial functions that support the daily operations of the facility. This position works closely with residents, families, insurance providers, and facility leadership to ensure accurate recordkeeping, efficient business office operations, and excellent customer service.
The Social Services Director responsibilities serve as a secondary component of the role, assisting residents and families with admissions, discharges, and access to needed resources.
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Oversee daily Business Office operations
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Manage resident accounts and financial documentation
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Coordinate billing, collections, and insurance verification processes
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Assist residents and responsible parties with financial questions and account resolution
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Ensure accuracy of resident trust accounts and business records
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Maintain admission paperwork and financial agreements
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Support Medicaid, Medicare, and insurance benefit coordination
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Prepare reports and documentation as required
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Provide outstanding customer service to residents, families, vendors, and visitors
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Collaborate with facility leadership to support operational goals and regulatory compliance
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Assist residents and families with admissions, discharges, and transition planning
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Provide support and guidance regarding resident concerns and needs
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Coordinate community resources and services when appropriate
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Maintain social service documentation and records
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Advocate for resident rights and quality of life
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Support resident satisfaction and family communication initiatives
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Previous long-term care experience preferred
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Experience in business office management, healthcare administration, billing, admissions, or insurance coordination preferred
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Knowledge of Medicare, Medicaid, and insurance processes preferred
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Strong organizational and time-management skills
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Excellent customer service and communication abilities
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Ability to maintain confidentiality and professionalism
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Strong attention to detail and accuracy
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Proficient computer and office software skills
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Ability to effectively manage multiple priorities in a fast-paced environment
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Competitive wages based on experience
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Supportive leadership team
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Professional growth opportunities
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BCBS Group Health Insurance
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Dental Insurance
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Vision Insurance
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Life Insurance
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Paid Time Off
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401(k)
If you are an organized and motivated professional looking for an opportunity to lead business office operations while making a positive impact on the lives of residents and families, we encourage you to apply today.
We are proud to be an Equal Opportunity Employer (EOE).
Job Type: Full-Time
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401(k)
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Dental Insurance
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Health Insurance
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Life Insurance
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Paid Time Off
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Vision Insurance
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Long-Term Care: 1 year preferred
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Business Office, Billing, Admissions, Insurance, or Healthcare Administration experience preferred
Work Location: In Person
