Patient Care Coordinator – Women’s Health Clinic (Full-Time)
Privately owned women’s health and pelvic floor physical therapy clinic in Winston-Salem is hiring a full-time Patient Care Coordinator.
We are a boutique, cash-based practice specializing in pelvic floor therapy, prenatal/postpartum care, oncology support, and orthopedic conditions. Our environment is calm, supportive, and highly personalized—for both patients and our team.
We are growing quickly and looking for someone who will be the first impression of our clinic and help women feel comfortable, confident, and supported from their very first interaction with us.
Who This Role Is For
This is a great fit for someone who is:
- Friendly, high-energy, and naturally personable
- Highly organized and able to juggle multiple tasks without dropping details
- A strong communicator who feels comfortable on the phone and guiding conversations
- Driven and proactive—you take initiative rather than waiting to be told what to do
- Passionate about holistic health and excited to work with women in a meaningful way
You will play a key role in helping prospective patients take the next step in their care, so confidence, empathy, and communication skills are essential.
What You’ll Do
- Answer calls, texts, and emails from new and existing patients
- Guide prospective patients through our services and help them schedule appointments
- Manage scheduling and maintain an efficient, organized clinic flow
- Follow up with leads and patient inquiries
- Take payments and assist with front-end financial processes
- Support marketing and community outreach efforts
- Help maintain relationships with referral sources and local partners
- Assist with events, workshops, and community initiatives
- Keep the clinic clean, organized, and welcoming
- Manage inventory and assist with daily operations
- Collaborate closely with the owners and clinical team
Requirements
- Excellent communication skills (verbal, phone, email, and written)
- Strong organizational and time management skills
- Detail-oriented and able to multitask in a fast-paced environment
- Comfortable speaking with patients, providers, and community partners
- Proficient with computers and Google Workspace
- Minimum Associate’s Degree (Bachelor’s preferred)
Preferred Experience
- Administrative or front desk experience
- Healthcare or wellness setting
- Sales, customer service, or client-facing experience (highly valued in our cash-based model)
- Experience in marketing, community outreach, or referral relationship-building
- Comfortable guiding conversations around services and pricing, and helping patients confidently move forward with care
Why This Role is Different
- You are not just answering phones—you are helping women access life-changing care
- You will be part of a tight-knit, supportive team that values growth and positivity
- You will have opportunities to contribute to marketing, outreach, and clinic growth
Position Details
- Full-time (Monday–Friday)
- 8-hour shifts
- In-person role
Compensation & Benefits
- Hourly pay (based on experience)
- PTO with flexible time off
- 401(k) + employer matching
- Employee discounts
- Paid training
How to Apply
Please submit your resume and a short cover letter to: [email protected]
(We will follow up with next steps after reviewing your application.)
Pay: $19.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
- Retirement plan
Work Location: In person
