This position will play a key role in the growth and expansion of business services and product offerings at Momentum Telecom. This position will manage the implementation and on-boarding projects of Momentum hosted VoIP, High Capacity Data and Video to small, mid-size and large businesses, and government, education and medical institutional customers.
This role will primarily be responsible for managing the entire project of on-boarding new customers including overseeing and maintaining targeted project installation timelines and objectives to ensure a successful transition to our products and services.
This position can be fully remote.
Essential Duties and Responsibilities
-
Set the strategic direction of all projects.
-
Detect, identify and resolve sales, contractual or product inaccuracies.
-
Set target milestones and deadlines for projects.
-
Implement and manage multiple voice projects, simultaneously, using appropriate systems, metrics, tools and techniques.
-
Communicate voice feature customization and provide solutions to project related issues.
-
Coordinate and communicate with Momentum Field Engineers and Implementation Engineers regarding all aspects of project and voice installations.
-
Manage and maintain constant verbal and written (email) communication to customers and Partners and sub-agents.
-
Engage other Momentum Departments in order to ensure successful project completion, i.e. Fulfillment, Billing, Software Engineering, Training, Carrier Relations, Technical Support, etc.
Education and Experience
-
A four-year undergraduate degree in Business, Sales, or Marketing is preferred.
-
Telecommunications experience is preferred.
Knowledge, Skills, and Abilities
Successful candidates will possess and be required to show the following KSAs in this role:
-
Critical thinking
-
Good, client-oriented communication skills
-
Excellent written and verbal communication skills
-
Ability to offer and receive constructive feedback
-
Including acting on feedback and making changes as requested
-
Adaptability and flexibility
-
Excellent ability to multitask o Able to work both independently and within a team
-
Excellent organizational skills
-
Proactive
-
Analytical skills
-
Conflict resolution skills
-
Accuracy and attention to detail
-
Time management capabilities
-
Capacity to meet milestones and deadlines
-
Capacity to manage stressful situations
-
Proficient in MS Excel, MS Word, and MS PowerPoint
-
Must have a strong work ethic
-
Must be available for afterhours and on-call support.
Other
Employee must be available to work overtime as required, be able to travel for conferences, seminars, and other off-site functions and must adhere to Company policies and procedures. Regular attendance is essential (i.e. is consistently at work and on time).
