We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Applicants should have a long-term career focused mindset and be eager to pursue opportunities to grow their position. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommending the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers' needs and provide assistance and information on product features
- Welcome customers to the store and answer their questions
- Follow and achieve store sales goals on a monthly, quarterly and yearly basis
- “Go the extra mile” to drive sales
- Maintain a presentable condition in assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
Skills
- Proven work experience as a Retail Sales associate, Sales representative or similar role
- Basic understanding of sales principles and customer service practices
- Proficiency in follow up before and after the sale to ensure proper customer service
- Proficiency with social media
- Proficiency in English
- Basic Math skills
- Able to multitask in a fast-paced environment
- Working knowledge of customer and market dynamics and requirements
- Track record of over-achieving sales quota
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Availability to work flexible shifts
- High school diploma; BS degree in Marketing or related field would be a plus
Benefits:
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Employee discount
