Service Advisor Manager | August European
At August European, we believe that exceptional service is the foundation of a great customer experience. We are looking for a dedicated and detail-oriented Service Manager o join our professional team. In this role, you will serve as the primary point of contact for our clients, ensuring their automotive service needs are met with the highest level of expertise and care.
The ideal Service Manager will balance a deep technical understanding of European vehicles with a welcoming, customer-first attitude to bridge the gap between our shop and our valued clients.
Key Responsibilities
As a Service Advisor, you are the face of our service department. Your daily contributions will include:
- Customer Engagement: Greet clients warmly, assess their vehicle needs, and establish a relationship built on trust.
- Detailed Documentation: Accurately translate customer concerns into clear service requests for our technicians, detailing necessary repairs and maintenance.
- Expert Estimating: Prepare comprehensive estimates for a variety of services, including tire service, precision alignments, air brake repairs, and auto body work.
- Proactive Communication: Maintain consistent contact with customers regarding vehicle status, timelines, and any additional service recommendations.
- Team Collaboration: Partner closely with our service technicians to ensure every repair meets our high-quality standards and is completed on schedule.
- Records Management: Keep meticulous records of all transactions, service histories, and customer interactions.
Qualifications & Experience
We are seeking an individual who is not only a great communicator but also technically proficient.
- Technical Background: A background as a mechanic or service technician is required. We believe the best service advice comes from those who understand the inner workings of a vehicle.
- Industry Experience: 5-10 years experience as a Service Advisor or a similar role within the automotive industry is required.
- System Knowledge: A strong understanding of automotive repair processes, including air brake systems, alignments, and tire services.
- Software Skills: Familiarity with auto estimating software and modern automotive repair tools is a significant plus.
- Interpersonal Skills: Exceptional customer service skills with the ability to explain complex technical issues in a way that is easy for clients to understand.
Join Our Team
Join our team and contribute to providing outstanding automotive services while enhancing your skills in a dynamic, professional environment! At August European, we value the expertise our employees bring to the table and provide the support needed to excel.
Ready to take the next step in your career? Give us a call today to set up an interview: 619-454-6647
Job Type: Full-time
Pay: $30.00 - $60.00 per hour
Benefits:
Application Question(s):
- Do you have exp. with automotive estimating software?
- Please do not apply if you do not have relevant experience.
Do you have exp. /with Maxx Traxx/ CDK,Alldata/Mitchall/Pro demand ect.?
- Please do not apply unless you have relevant experience thank you. 5-10 years exp req.must show exp.
Experience:
- Automotive estimating/shop management and Tech. exp. Req.: 5 years (Required)
Work Location: In person
