Member Support Associate
Salt Lake City, UT 84116
$20 per hour
Full-time | Day shift | On-site
About Diathrive Health
Diathrive Health is a fast-growing digital health company on a mission to make diabetes and chronic condition management more affordable, accessible, and effective. We partner with employers and health plans to deliver high-touch care through unlimited supplies, real health advisors, and proactive, personalized support.
Position Overview
We’re seeking a reliable, compassionate, and tech-savvy Member Support Specialist to provide world-class service to our members. You’ll be the first point of contact for questions about accounts, orders, and app navigation — ensuring every member receives accurate, empathetic, and timely assistance.
Key Responsibilities
- Respond to member inquiries via phone, email, and chat
- Assist with onboarding, order tracking, and account updates
- Provide empathetic, solutions-focused support at all times
- Troubleshoot and escalate clinical or technical concerns as needed
- Document all member interactions in the CRM
- Follow up on open cases to ensure complete resolution
- Support enrollment, retention, and outreach initiatives
Qualifications
- 2+ year of customer/member service or healthcare support experience
- Excellent written and verbal communication skills
- Comfortable using technology and learning new systems quickly
- Strong attention to detail and multitasking ability
- Empathetic and proactive problem solver
- Bilingual (Spanish/English) a plus
Benefits
- Medical, dental, and vision insurance (after 90 days)
- Paid time off and holidays
- 401(k) plan
- Wellness programs
- Room for growth in a mission-driven organization
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Application Question(s):
- How many years of customer service or healthcare support experience do you have?
- Which support channels have you personally handled in a professional role? Select all that apply.
1. Inbound phone calls
2. Outbound follow-up calls
3. Email support
4. Live chat
5. CRM case documentation
6. Order or shipment tracking
7. Account updates or enrollment support
- How comfortable are you learning new software, documenting every interaction accurately, and managing several open cases at once?
- This position is full-time, on-site in Salt Lake City, pays $20 per hour, and requires day-shift availability. Are you able to meet all of these requirements?
Work Location: In person
