JOB The Information Technology Generalist 1 position with the Technology Services Office (TSO), Health and Human Services Delivery Center gives you the chance to help strengthen secure access for important services across the Commonwealth. This role encourages clear thinking, careful analysis, and steady teamwork. You will support a mission that helps people every day by keeping vital systems safe and available. This is a great opportunity to grow your technical skills while supporting meaningful public service!
EXAMPLE OF DUTIES
This position focuses on supporting secure and effective access to systems used throughout the Delivery Center. You will help maintain accuracy, resolve access issues, and support a wide range of system users. As an Information Technology Generalist 1, you will perform the following duties:
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Access Management: Review and process account requests to maintain secure and accurate system access
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Technical Support: Assist users and troubleshoot access issues across multiple platforms and applications
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Security Compliance: Monitor systems and document activity to ensure alignment with security standards
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System Coordination: Work with internal and external groups to resolve problems and improve processes
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Process Improvement: Identify ways to strengthen access procedures and support better service for users
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
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Full-time employment
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Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
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Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
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Salary: In some cases, the starting salary may be non-negotiable.
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You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
SUPPLEMENTAL INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
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Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
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Your score is valid for this specific posting only.
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You must provide complete and accurate information or:
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your score may be lower than deserved.
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you may be disqualified.
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You may only apply/test once for this posting.
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Your results will be provided via email.
