Operations Management Trainee Intern

Sila Services -
Norwalk, CT

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Job Details

Full-time
$18 - $26 an hour

Qualifications

Employee onboarding
Operational analysis
Operational management
Identifying new business opportunities
Business analysis
KPI monitoring
Team development
Hiring
Recruitment and selection
Recruiting
Data-driven problem-solving
Customer satisfaction improvement
Business
Leadership
Communication skills
Entry level

Full Job Description

Summer 2026 \u007C Astacio Heating, Cooling, Plumbing & Electrical

Astacio Heating, Cooling, Plumbing & Electrical is a trusted, full-service home services provider serving Norwalk, CT and surrounding communities. We specialize in HVAC, plumbing, and electrical solutions for both residential and commercial customers, with a strong commitment to fixing before replacing, delivering quality workmanship, and standing behind every job we do.

We are seeking an Operations Management Trainee Intern (MBA) to work directly with leadership and gain hands-on experience running a local service business. This is not a traditional internship—you will be embedded in daily operations, contributing to real business outcomes across service, installation, and customer experience.

Our team takes pride in doing the job right the first time—and if something isn’t right, we make it right. That mindset drives everything we do.

Internship Overview

Timing: Summer 2026 (flexible start/end dates)
Duration: Flexible (typically 8–12+ weeks)
Location: Norwalk, CT (on-site)
Commitment: Full-time (40+ hours/week)

What You’ll Do

Partner with leadership to support day-to-day operations across HVAC, plumbing, and electrical service lines
Analyze key business metrics to identify opportunities for growth and efficiency
Work alongside dispatch, technicians, and customer service to understand the full customer lifecycle
Help improve customer satisfaction, service quality, and operational performance
Support hiring, onboarding, and development of frontline team members

What You’ll Gain

Hands-on experience operating a multi-trade home services business
Exposure to real-time problem solving in a field-driven environment
Direct mentorship from experienced operators
The opportunity to make a measurable impact on a growing local company

Candidate Profile

Currently enrolled in an MBA program
Strong interest in operations, general management, or business leadership
Comfortable working in a hands-on, fast-paced environment
Strong communication skills and emotional intelligence
Analytical, proactive, and eager to take initiative

Our Values

Customer Commitment: We go above and beyond to ensure satisfaction
Do the Right Thing: We prioritize repairs and honest solutions first
Take Pride in the Work: No job is too small, and every job matters
Accountability: We stand behind our work—every time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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