The Rental Supervisor ensures the department is providing top-notch customer service to guests renting gear. If you enjoy the fast-pace of rentals and like to keep the gear tuned and ready, you may be a match for this seasonal leadership role at Willamette Pass Ski Resort where the company purpose is to Give People the Freedom to Ski while providing high-quality service to our guests.
Essential Duties and Responsibilities:
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Oversee the day-to-day operations of the rental department in coordination with the department manager, with an emphasis on teamwork and successful daily team operations.
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Effectively supervise and support the rental team members with an on-the-floor and hands-on approach.
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Successfully perform duties at all stations, including teching, tuning, scanning, and boot room.
- Successfully perform opening and closing procedures in the rental department, including signage, stanchions, cleaning, etc.
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Assist with the monthly and start/end of season rental and demo inventory counting.
- Assist with the creation, maintenance, and modification of a department schedule.
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Help execute winter training plans for teching equipment, equipment usage, tech station, general resort knowledge, and providing excellent customer service.
- Assist with the oversight of departmental administrative tasks including inventory control, and cost control.
- Assist with tune shop duties, including tunes, waxes, and binding mounting.
Knowledge, Skills, and Abilities:
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Must be at least 18 years of age.
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Knowledge of ski and snowboarding binding setup.
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Ability to communicate effectively and professionally with guests and co-workers.
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Ability to read, understand, and comply with all company and departmental policies and procedures.
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At least one year of experience in an outdoor equipment rental shop is required.
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At least one year of experience in a leadership or team-building role is preferred.
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Must be available to work at least 4 days per week, including holidays and weekends.
- Ability to get certified in proper helmet fitting and safety, SDS Certification, Training in proper boot fitting, Certifications through ski binding manufacturers.
