Join the StookU Music Team
Make a living in the music industry by helping musicians thrive. As a Customer Service Representative, your role is to support active students and families by ensuring their experience with StookU Music is smooth, responsive, and exceptional.
About Us
StookU Music is a professional, modern music academy offering 1-on-1 virtual lessons nationwide.
700+ active students
3,000+ lessons each month
35+ professional instructors and growing
We’ve built a system where staff can thrive and students receive a world-class experience. Our culture is warm, collaborative, and built on mutual respect and a shared passion for music.
What We Provide
Established Student Base: You’ll support active students and families already enrolled in our programs.
Easy-to-Use Platforms: CRM, payment, communication, and scheduling systems already in place.
Support & Coaching: Ongoing mentorship and personalized coaching to help you succeed.
Responsibilities
Respond to student and parent questions with professionalism, warmth, and clarity
Support students with scheduling, billing, lesson changes, and account-related needs
Conduct periodic check-ins to ensure satisfaction and retention
Communicate clearly with students, families, instructors, and internal team members
Help resolve concerns while creating a positive student experience
Simple data tracking and account updates
What We’re Looking For
Self-motivated, proactive professionals
Musicianship experience preferred
Customer service experience in a professional setting
Strong conversation and relationship-building skills
Excellent organization and attention to detail
Adaptability, professionalism, and a growth mindset
Ability to stay calm, helpful, and solution-oriented in a remote environment
Minimum Requirements
Reliable internet, computer/laptop, and headset for calls
Customer service experience in a professional setting
Strong written and verbal communication skills
Excellent attention to detail
Willingness to work some weekends
Perks & Benefits
100% remote work
Flexible schedule
Free music lessons for any instrument we offer
Special Note
We’re looking for support team members who connect deeply with students and families in a remote setting. Ideal candidates are warm, organized, responsive, and committed to creating an exceptional ongoing experience for active students.
How to Be Considered
We personally review every application. Candidates who provide thoughtful, detailed answers to the pre-screening questions will be prioritized.
Incomplete, rushed, or generic responses will not be considered.
Pay: From $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- What do you think is the key to success in this role?
- What is your experience and knowledge as a musician? What instruments are you familiar working with? What is your ability and skill for said instruments? Have you ever performed, recorded, or taught?
- Have you worked remotely before? If yes, what was that experience like?
- Please provide 2-3 professional references. Cannot be friend or co-worker. Must be a direct manager/supervisor or higher. (Name, relationship, & Number)
- Our advisors work some evenings/weekends depending on team schedule. Are you able to commit to availability that may include these periods?
- How familiar are you with de-escalating customer interactions? Please provide some examples you've used to be successful.
- Describe your past experience in customer service. What environment did you provide customer service, and how successful were you in resolving tough situations? How did that compare to other staff members or company standards?
- How do you build trust and demonstrate empathy quickly during a first interaction?
- How do you balance customer satisfaction with company policy?
Education:
- High school or equivalent (Required)
Work Location: Remote
