YOUR MISSION (The Job Description)
This position is responsible for the development, implementation and execution of business and player development initiatives that drive accretive revenues for the Casino.
THE NITTY-GRITTY (The Essential Job Duties)
- Develop new ancillary revenue streams for the property
- Generate new business via Independent Agent and Affiliate programs
- Lead and manage the Player Development team to increase Casino revenues that maximize profitability
- Develop and implement a calendar of on property host driven events to drive incremental player visitation.
- Work with the Casino Marketing team to support special events on property that could include working registration, checking play for qualifications, and direct communication with players.
- Develop and manage the property entertainment ticket block, AEG ticket block, and off property tickets.
- Establish marketing strategies, plans, and programs, to ensure the profit growth and expansion of company products and services
- Assess, anticipate and react to the competitive marketplace in regard to marketing strategies, programs, campaigns, and promotions
- Work with other operating departments to ensure that plans and procedures are effectively organized and communicated throughout the company
- Attend staff meetings and other meetings as required
- Work within boundaries of position
- Maintain confidentiality
- Visible in all related areas of operation
- Take ownership of guest requests and issues, and seek assistance if outside scope of position
- Complete required paperwork/reports in a timely fashion
- Consistently ensure accuracy of all guest contact information
- Maintain integrity and qualifications of coded database
- Act as a liaison with various departments and vendors
- Perform other duties as required
MUST HAVE'S
- Proven track record of driving Casino revenues
- Experience leading and managing Casino Host teams
- Experience with Independent Agent and Affiliate programs
- Current, legal, and unrestricted ability to work in the United States
- Ability to obtain Nevada Gaming Registration
- Bachelor's degree in marketing or a related field preferred
- Five years of experience in a high-level management position with at least three years as a Director
- Intermediate knowledge of Word, Excel and Outlook
WHAT IT TAKES (The Qualities We Look For)
- Must possess excellent written and oral communications
- Ability to objectively lead and measure individuals, teams, and processes to improve organizational performance
- Must possess revenue management and maximization experience and ability to align financial and human resources to meet strategic marketing objectives
- Able to remain in control in stressful or high-pressure situations
- Able to accurately prioritize, organize and complete multiple tasks within deadlines
- Project a friendly, helpful demeanor in-person and over the phone
- Able to comprehend complex verbal and written instructions
- Maintain accurate records and files
- Able to produce quality work under tight deadlines with high expectations
- Adaptable and open to new ideas and changes
- Able to self-motivate
- Able to make sound judgment calls relating to Team Members and guests
- Possess advanced negotiating skills
- Represent company in a positive manner on and off property
- Know the property, product, promotions and events
- Able to work well with others in a diverse environment
THE WORKING CONDITIONS
- Office work environment
- Must be able to sit in front of a computer screen for long periods of time and use all tools and equipment customary to the position
- Must be able to work in a fast-paced environment with frequent interruptions
- Must be able to work various shifts and flexible hours including nights, holidays and weekends
- Minimal travel may be required for this position
VALUABLE TRAITS
- 50% logical / 50% creative / 100% AWESOME
- Enjoy working with a team and alone as the situation dictates
- Adaptive, Flexible!
- Embody "great attitude"
- Unwavering integrity and endless work ethic
- Appreciate constructive feedback, as well as graciously providing the same
- Tenacious and self-motivated
This is not an exhaustive list of duties, responsibilities, and conditions.
*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*
