POSITION SUMMARY
The Bartender is responsible for preparing and serving alcoholic and non-alcoholic beverages to guests while delivering exceptional customer service. This role ensures all drinks are made to standard, maintains a clean and organized bar area, and adheres to all safety and alcohol service regulations. This role works closely with the kitchen staff to create a welcoming atmosphere and contribute to the success of the business.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
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Ensure consistency in recipes, presentation.
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Ensures completion of all side work on their shift.
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Must properly handle food and money.
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Maintains par levels, inventory control.
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Makes certain every guest experience is a positive one.
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Prepares the bar area for beginning of shift, during and after.
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Makes certain to use FIFO procedures; notifies appropriate personnel of any items that are running short.
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Ensures proper supplies, materials, products are available for their shift.
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Act as the cashier for the servers when necessary.
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Ensures minors and intoxicated persons are not being served.
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Provide opening and closing inventory of spirits.
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Maintain the cleanliness of the bar area through disposing of all waste, clearing and cleaning all glassware; wiping down bar and preparation areas.
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Wears proper uniform at all times and is warm, welcoming and genuine.
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Step in for other staff as directed/needed or other duties as assigned.
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Attend staff meetings as needed.
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All other duties as assigned.
SUPERVISORY RESPONSIBILITIES
No direct supervisory responsibilities.
JOB REQUIREMENTS
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Hold self and others to high ethical standards.
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Performs work well with speed, accuracy and attention to detail.
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Ability to work well in stressful, high pressure situations.
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Ability to maintain confidentiality of guest information.
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Excellent oral and written communication skills.
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Strong interpersonal and communication skills to develop and enhance business relationships.
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Willingness to provide exceptional customer service.
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Ability to work well with diverse groups or individuals.
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Regular and consistent attendance.
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Willing and able to work evenings, weekends and holidays; available for flexible scheduling to meet the needs of the department.
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Knowledge of federal, state and local laws, ordinances and regulations and policy regarding serving alcohol to minors and intoxicated patrons.
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Must have or be able to obtain eTIPS, Servsafe,TAM certification or equivalent as required by brand and state.
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Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.
EDUCATION and/or EXPERIENCE
High School education or GED required to accomplish the essential functions of this job; must be computer proficient and familiar with office equipment. Our ideal candidate will have prior experience in a high-end hotel and/or One-year high volume bar experience required. Customer service experience preferred.
COMPANY VALUES
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GRATEFUL. For all we have, for all we can do to be of service to others.
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HELPFUL. To our Family and Community, Teammates and Guests.
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KIND. To all, in everything we do.
