Company Overview
Hampton Roads Community Health Center (HRCHC) is a federally qualified health center dedicated to providing high-quality healthcare services to medically underserved communities in Hampton Roads, Virginia and we are seeking a Floating Front Desk Assistant. With multiple sites offering comprehensive medical and dental care, we pride ourselves on our mission: "We care so you can be healthy." We are committed to delivering outstanding patient care and addressing the health needs of our diverse population.
Summary
As a Front Desk Associate at HRCHC, you will be the first point of contact for our patients, playing a crucial role in ensuring a welcoming and efficient experience. This position is vital in supporting our mission by managing patient interactions and administrative tasks that contribute to the overall patient care process.
Responsibilities
- Greet patients and visitors warmly, providing excellent customer service at all times.
- Manage front desk operations including scheduling appointments and answering phone calls.
- Maintain accurate patient records and ensure confidentiality of information.
- Coordinate with clinical staff to ensure a productive patient flow throughout the health center.
- Handle inquiries regarding services offered and provide information about health center policies.
- Receives and reviews incoming payments with attention to credibility.
- Manages the status of accounts, balances and identifies inconsistencies.
- Issues bills, receipts, and invoices.
- Updates account receivable database with new accounts or missed payments.
- Addresses and resolves patient questions regarding billing and insurance statements.
- Reviews medical documentation to ensure CPT and ICD-9 coding accuracy and compliance.
- Abstracts CPT-4, HCPCS II, and ICD-9-CM from medical records; charges entry into billing system in a timely manner.
- Maintains current knowledge of coding guidelines and relevant federal regulations using current CPT-4, HCPCS II, and ICD-9/ICDD-10 materials.
- Facilitates effective communication between providers, team members, partner clinics, families, and caregivers.
- Facilitates patient engagement to include identifying gaps in services, assisting with barriers for patients who frequently no-show to reschedule appointments, and patient education.
- Develops, maintains, analyzes, and reports data on ancillary health programs as needed to required entities.
- Performs other duties as assigned.
Requirements
High school diploma and at least six (6) months of patient scheduling, medical/dental billing, coding procedures, patient outreach and education, and general insurance knowledge to include insurance verification or any equivalent combination of education and experience.
Level I: High school diploma, one (1) to two (2) years of patient scheduling, medical/dental billing, coding procedures, and general insurance knowledge to include insurance verification or any equivalent combination of education and experience.
Level II: High school diploma, three (3) to five (5) years of patient scheduling, medical/dental billing, coding procedures, and general insurance knowledge to include insurance verification or any equivalent combination of education and experience.
If you are passionate about making a difference in your community through healthcare, we invite you to apply for the Front Desk Agent position at HRCHC today! Join us in our commitment to providing exceptional care.
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
