Bank of Bird-in-Hand is built on integrity, excellence, and teamwork. If you identify with these values and are looking for a career where you can put them into practice, consider applying to one of our open positions.
When you join the Bank of Bird-in-Hand team, you’ll be appreciated and celebrated for who you are every day.
Bank of Bird-in-Hand is actively seeking a Deposit Operations Quality & Support Analyst to join our team in Paradise. This role is responsible for supporting system implementations, process improvements, and documentation while also providing hands-on operational support across deposit functions, Electronic Banking, Cash Management, Wire, and CD/IRA services.
Responsibilities:
- Partner with project managers and stakeholders to gather, document, and validate business requirements.
- Develop process flows, procedures, test scripts, and operational documentation.
- Participate in system implementations, upgrades, and process improvement initiatives.
- Conduct data analysis and reporting to support decision-making and identify efficiencies.
- Perform post-implementation validation to ensure solutions meet business requirements and deliver expected benefits.
- Support management and ensure adherence to risk and compliance standards.
- Provide daily support across Deposit Operations, including account maintenance and exception processing.
- Assist with ACH processing (origination, monitoring, exceptions) and ensure NACHA compliance.
- Support Wire processing (domestic and international) with appropriate controls.
- Provide support for Electronic Banking services (online banking, mobile banking, remote deposit capture).
- Assist with Cash Management onboarding, servicing, and annual product reviews.
- Perform CD and IRA servicing, including contributions, distributions, transfers, and renewals in compliance with regulations.
- Responsible for monthly metric reports & monitoring.
- Respond to internal and external inquiries with professionalism and accuracy.
- Evaluate existing processes and recommend improvements to increase efficiency and reduce risk.
- Create, update, and maintain procedures, training materials, and communications.
- Stay informed on industry trends, regulatory updates, and emerging technologies as they relate to the Deposit Operations tasks and functions.
Preferred Skills:
- Business Analyst certification or relevant analytical/project experience preferred.
- Strong knowledge of ACH, Wires, Electronic Banking, Cash Management, and CD/IRA processing.
- Understanding of IRA regulations and NACHA rules.
- Experience with core banking systems (Jack Henry preferred).
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Adobe Acrobat.
Qualifications:
- Minimum 5 years of banking operations experience in Deposit Operations or related areas.
- High school diploma required; Bachelor’s degree or relevant certifications preferred.
Here at Bank of Bird-in-Hand, we have a comprehensive benefit package for those who qualify. Below are the range of benefits we offer to meet the needs of our employees:
- Competitive Medical, Dental, Vision Coverage
- 401(k) Retirement Plan with 4% Match
- Company Paid Life, STD, and LTD
- Health Savings Account (HSA) & Flexible Spending Account (FSA) options
- Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO
- 12 Paid Holidays
- Tuition Reimbursement
- Company Events and Picnics
Equal Opportunity Employer
No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.
