Registration Specialist (Hudsonville), full time, days

Holland Hospital -
Hudsonville, MI

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Job Details

Full-time
4 days ago

Qualifications

High school diploma or GED

Full Job Description

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.

Registers patients in to the organization's information system for services, with exemplary customer service and technical skill. Demonstrates understanding that the Registration Specialist is the "face" of Holland Hospital. Prepares patients for activities in the medical office and billing department. Collects registration information via interview with patient or their representative, following appropriate departmental procedures. Obtains proper signatures on consent forms, collects co-pays and account payments when necessary and explains applicable policies. Enters patient payer information into appropriate software program. Verifies and explains benefits to patient.

Employment Type: Full Time

Shift: Days with varied start times (Mon-Fri)

Weekly Scheduled Hours: 40

Weekend Requirements: N/A
Requirements:

-High School Diploma or GED Equivalent required

-Associates Degree in related field preferred

-Experience in Medical Office Front Desk / Reception preferred

DEMOGRAPHIC REGISTRATION

Interviews patients for visits via phone or in person to obtain complete and accurate demographic data.
Verifies patient identification.
Updates status of patient in the system to "arrived" for their visit.
Verifies and updates demographic information for every visit, regardless of how often the patient presents for service.
Obtains compliant signatures to help guarantee payment.
Explains all consent forms.

FINANCIAL REGISTRATION

Interviews patients for visits via phone or in person to obtain complete and accurate payer information.
Accesses software systems such as CHAMPS, WebDenis, Priority Health, etc... to verify insurance coverage and determine correct payer information.
Understands and follows protocol for referring un-insured or under-insured patients appropriately.
Collects appropriate payment for services.
Interprets and appropriately interviews patients for MSP questionnaire

RECORD MAINTENANCE

Scans and maintains electronic information accurately in the medical record to ensure data is accessible, yet secure and confidential.
Responds to requests for records, according to approved guidelines

CUSTOMER SERVICE

Schedules appointments as needed for routine and walk-in patients
Answers patient questions as needed, communicates information regarding visit status with patients, staff and physicians
Answers telephone and assists patients as needed
Responds to needs for interpreter services in a timely manner
Introduces and encourages patient engagement in the patient portal
Maintains patient rights and confidentiality

QUALITY IMPROVEMENT

Supports department quality improvement activities and responds appropriately to change
Participates in job related learning experiences
Requests assistance from supervisor as needed
Ensures compliance with policy, procedure, regulatory requirements and ethical billing practices
Provides information to referral sources in a timely manner

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy

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