As Pacific Heating & Cooling continues to expand its residential home services, the Electrical Service Manager will play a key leadership role in developing the Residential Electrical Department into a high-performing and profitable division. This hands-on leadership role blends operations and technical expertise, with a focus on recruiting and developing a skilled team, establishing effective processes, ensuring compliance with Washington State regulations and electrical codes, and delivering an exceptional customer experience.
Responsibilities include:
- Lead the development and continued growth of Pacific Heating & Cooling’s Residential Electrical Department.
- Build a team of skilled, customer-focused electricians by recruiting, hiring, onboarding, coaching, and retaining top talent.
- Implement and reinforce department operating procedures, service standards, and best practices that align with Pacific Heating & Cooling’s expectations and proven practices used by leading residential electrical service companies.
- Establish a culture of accountability, professionalism, safety, and continuous improvement.
- Partner with the General Manager to identify opportunities for department growth, expanded service offerings, staffing needs, and operational improvements.
- Work collaboratively with the HVAC and Plumbing departments to provide a seamless customer experience and identify opportunities for cross-training and cross-selling.
- Support the development of electrical maintenance agreements, service offerings, pricing strategies, and long-term department growth initiatives.
- Ensure the department has the tools, equipment, inventory, and resources necessary to operate efficiently and deliver exceptional customer service.
- Stay current on industry trends, emerging technologies, and best practices to help position Pacific Heating & Cooling as a leader in residential electrical services.
Qualifications & RequirementsRequired Qualifications
- Washington State EL01 or EL02 Electrical License in good standing.
- Minimum of five years of residential electrical service and installation experience.
- Minimum of three years of leadership, supervisory, or management experience within the electrical industry.
- Demonstrated experience leading, coaching, and developing employees.
- Strong understanding of residential electrical systems, troubleshooting, panel upgrades, service changes, and code compliance.
- Thorough knowledge of the National Electrical Code (NEC), Washington State Labor & Industries regulations, and local permitting requirements.
- Valid Washington State Driver License with an acceptable driving record.
- Ability to successfully pass a background check and any required pre-employment screenings.
Preferred Qualifications
- Previous experience managing a residential electrical service department.
- Experience helping launch, grow, or significantly expand an electrical service operation.
- Experience with ServiceTitan or similar field service management software.
- Strong understanding of departmental financials, including budgets, profit and loss statements, labor management, and key performance indicators.
- Experience with technician performance coaching, ride-alongs, recruiting, interviewing, and employee development.
- Knowledge of flat-rate pricing, residential service sales, and customer experience best practices.
- Experience with electrical service replacements, standby generators, EV chargers, surge protection, and other residential electrical upgrades.
Leadership Expectations
The successful candidate will demonstrate the ability to:
- Lead with integrity and professionalism.
- Build trust and accountability within the team.
- Coach and develop employees through regular feedback and field coaching.
- Make sound operational and financial decisions.
- Effectively communicate with employees, customers, and leadership.
- Hold team members accountable to established company standards and performance expectations.
- Promote a positive culture focused on safety, quality, customer satisfaction, and continuous improvement.
Why Join Pacific Heating & Cooling
At Pacific Heating & Cooling, our mission is built on a Win³ culture—ensuring success for our customers, our employees, and our company. As a family-owned and operated business, we treat each team member as part of our extended family.
We offer:
- Top-tier compensation (based on experience)
- 100% employer-paid medical, dental, and vision premiums for employees
- 50% employer-paid premiums for family members
- Paid vacation, holidays, personal, and sick time
- 401(k) with employer matching and profit sharing
- Life insurance and long-term care insurance
- Company-provided vehicle and vehicle allowance
- Company-paid training and development
- Company events, family-friendly gatherings, and twice-monthly company breakfast
Compensation & Benefits
- Salary: $93,000-$110,000 annually, DOE
- Comprehensive benefits package including:
- 401(k) with matching
- Medical, dental, and vision insurance
- Paid time off
- Employee discount
- Life insurance
Benefits are subject to eligibility requirements and company policies.
Schedule & Location
- Full-time: Monday–Friday
- Day shift: 7:00 am - 4:00 pm
- In-person position
- Lakewood, WA (relocation required prior to start)
Pacific Heating & Cooling is Washington’s leader in home comfort. For over 40 years, Pacific Heating & Cooling has provided homeowners throughout South Puget Sound with professional and affordable heating and air conditioning services. We remain family-owned and operated by the same family who founded the company, continuing a legacy of commitment and excellence.
For over 40 years, Pacific Heating & Cooling has provided homeowners throughout South Puget Sound with professional and affordable heating and air conditioning services. We remain family-owned and operated by the same family who founded our company, continuing a legacy of commitment and excellence.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.
Pay: $93,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
