The Client Care Manager (CCM) is a key leader within Wynns Family Psychology and plays an essential role in shaping the client experience from first contact through ongoing care. This position blends warm, relationship-centered client support with thoughtful operational leadership. We are seeking someone who is energized by connecting with families, guiding them to the right services, and helping them feel truly cared for. The ideal candidate is proactive, resourceful, and genuinely motivated by the opportunity to help clients take the next step toward support. The CCM also oversees the administration team at WFP.
Key Responsibilities (Please refer to the job description for all duties):
- Oversee new client referrals, scheduling, and client engagement
- Guide prospective clients during intake calls, offering clear and compelling information about WFP services, pricing, and value
- Provide front-desk coverage and serve as point person for client concerns
- Support providers with scheduling, billing, and administrative needs
- Supervise the admin team and support daily office operations (such as payment logs, billing, and accounting coordination)
- Oversee provider/IC payroll processesComplete payroll for the administrative team.
- Build and maintain strong relationships with community referral partners (schools, physicians, organizations).
- Participate in leadership meetings and contribute to process improvements
- Maintain relationships with referral partners and assist with outreach efforts
- Attend networking events to represent WFP with professionalism
- Serve as a point of contact for emergencies for staff, including during evenings or weekends
- Oversee newsletters, email blasts, social media posts, and marketing efforts
What We’re Looking For
- Someone who genuinely believes in the value of mental health services-and communicates that value enthusiastically to clients
- Strong interpersonal skills and a warm, supportive style
- A proactive, upbeat communicator who enjoys engaging with families, answering questions, and guiding them toward the right services without pressure or pushiness
- Comfortable with goal-setting, follow-up, and converting inquiries into scheduled services in a warm, relational way
- Experience supervising staff and managing office operations (healthcare/mental health preferred)
- Excellent organization, communication, and follow-through
- Comfort with multitasking in a fast-paced environment
- Highly organized with strong follow-through.
- Confident in leading a team and collaborating with senior leadership.
- Excited to contribute to the growth and continued excellence of WFP
- Ability to balance compassionate client care with business growth goals
- Analytical skills for tracking revenue, client acquisition, and practice statistics
Qualifications
- Bachelor’s degree required in Human Services, Business Administration, Healthcare Administration, or a related field.
- 3-5 required (5-7 preferred) years of work experience in client services, sales, administrative leadership, or office management with a proven track record in client intake and scheduling systems and policy and procedure development
- Experience in marketing and business development, including networking, referral partner engagement, and event participation.
- Strong interpersonal and communication skills, with a natural ability to connect and build trust.
- A proactive, initiative-driven mindset- someone who enjoys guiding clients toward the services that best support their needs
- Ability to balance compassion with efficiency in a fast-paced environment.
- Strong organizational and time management skills, and ability to prioritize
- Experience supervising staff and leading teams.
- Must be proficient with Microsoft Office and Google products
- Commitment to maintaining confidentiality and upholding ethical standards.
Other Considerations
- This position also offers a quarterly bonus incentive based upon key performance metrics (and upon full training and independence in your role).
If you are proactive, compassionate, and excited to make a meaningful impact in a growing practice, we’d love to hear from you.
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Paid time off
- Retirement plan
Work Location: In person
