Job Overview
Open availability is preferred however this shift is primarily the 3pm shift.
We are seeking a dedicated and friendly Front Desk Agent to join our team at a vibrant hotel. The ideal candidate will have a passion for hospitality and a commitment to providing exceptional guest services. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring that all guests have a pleasant stay. This position requires strong customer service skills, attention to detail, and the ability to handle various tasks efficiently.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage front desk operations including check-ins, check-outs, and reservations efficiently.
- Handle guest inquiries and concerns promptly, providing solutions to enhance their experience.
- Maintain accurate records of guest information and transactions using multi-line phone systems.
- Assist with night audit duties as required, ensuring all financial transactions are balanced at the end of each day.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and room readiness.
- Provide information about local attractions, hotel amenities, and services to enhance guest relations.
- Uphold high standards of phone etiquette while managing calls from guests and potential clients.
Requirements
- Previous experience in hotel front desk operations is preferred.
- Strong customer service skills with the ability to communicate effectively in person and over the phone.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Knowledge of hospitality management principles is an asset.
- Familiarity with night audit processes is beneficial but not mandatory.
- Ability to work flexible hours, including nights and weekends as needed.
- Excellent organizational skills with attention to detail in handling guest requests and reservations.
- A passion for providing outstanding guest services in a resort or hotel environment is essential. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Pay: From $14.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Work Location: In person
