Overview:
To deliver excellent patient centered service in a medical office setting by scheduling patient appointments, collecting co-payments / pre-payments / other payments, reviewing patient balances, entering charges promptly and accurately, processing referrals, and maintaining a comfortable wait experience for patients based on practice protocols and UF Health Physicians policies and procedures. Greets patients professionally and provides a patient friendly point of entry and / or exit. May be required to float to other practices or flex time, as needed, for staffing.
Qualifications:
Minimum Education and Experience Requirements:
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High school diploma or equivalent required.
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One year of experience in financial services, business operations, physician office settings, or customer service required.
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Two years of business, financial, or physician practice experience preferred.
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An associate degree or equivalent coursework may substitute for the one year of required experience.
Required Skills and Qualifications:
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Knowledge and experience verifying patient demographics and insurance information preferred.
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Strong customer service skills with excellent communication and telephone etiquette.
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Familiarity with CPT and diagnosis coding preferred.
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Ability to professionally collect patient payments and discuss financial responsibilities.
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Demonstrates initiative, accountability, and the ability to manage multiple priorities in a fast-paced environment.
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Strong problem-solving skills with the ability to work independently and collaboratively as part of a team.
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Ability to maintain accuracy, attention to detail, and professionalism when handling sensitive financial and patient information.
Licensure/Certification/Registration:
Motor Vehicle Operator Designation:
