About the Role
We are seeking a detail-oriented and proactive Equipment Support Coordinator to manage equipment-related issues and ensure smooth operational flow. In this role, you will leverage your communication and problem-solving skills to support drivers, coordinate with vendors, and maintain accurate records, contributing directly to the efficiency of our transportation network.
Responsibilities
- Serve as the primary point of contact for drivers reporting equipment malfunctions, offering guidance and clear instructions to navigate breakdown situations.
- Expedite the repair process by connecting with a network of vendors to schedule timely and effective equipment repairs.
- Minimize disruptions by arranging for rental equipment and coordinating towing services as needed.
- Maintain precise records of all breakdown incidents, repair work, and associated costs to facilitate accurate financial tracking.
- Ensure billing accuracy by auditing invoices, resolving discrepancies, and updating warranty information in relevant systems.
- Participate actively in team meetings and training sessions to stay informed on best practices and contribute to continuous improvement.
Qualifications
- High School Diploma or equivalent.
- A minimum of 2 years of administrative experience.
- Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Strong communication and interpersonal skills, with the ability to interact professionally with drivers and vendors.
- Proficiency in using computer systems and software for record-keeping and data management.
- Excellent problem-solving skills and attention to detail.
