Overview
Join our dynamic team as an F&I / Sales Specialist, where you'll be at the forefront of delivering exceptional customer experiences in the automotive industry. This role combines sales expertise with finance and insurance knowledge to help customers secure their ideal vehicle while understanding and selecting the best financial options. Your enthusiasm, negotiation skills, and customer service excellence will drive success and foster lasting relationships. We are committed to providing a supportive environment where your skills can thrive and your career can accelerate.
Duties
- Engage with customers to understand their needs and present suitable vehicle options combined with tailored finance and insurance solutions.
- Explain and promote various financial products, including loans, extended warranties, and protection plans, ensuring customers are well-informed about their choices.
- Process loan applications accurately using financial software, ensuring compliance with TILA (Truth in Lending Act) regulations and credit analysis standards.
- Negotiate terms with customers to secure favorable deals while maintaining integrity and transparency throughout the sales process.
- Manage title processing, contract preparation, and loan documentation meticulously to ensure smooth transaction flow.
- Upsell additional products or services that enhance customer satisfaction and dealership revenue opportunities.
- Maintain strong customer relationships through effective CRM (Customer Relationship Management) practices, follow-ups, and personalized service to encourage repeat business.
Experience
- Proven experience in automotive sales or dealership environments, demonstrating a strong understanding of vehicle features, benefits, and sales techniques.
- Prior loan officer experience or familiarity with financial services related to automobile financing is highly desirable.
- Solid background in credit analysis, loan processing, and familiarity with Title (TILA) regulations ensures compliance and accuracy.
- Excellent negotiation skills paired with a customer-focused approach to upselling and closing deals effectively.
- Proficiency in financial software systems, 10-key typing skills for quick data entry, and basic math abilities for accurate calculations.
- Experience with automobile sales processes including credit checks, contract review, and title processing enhances your effectiveness in this role.
- Strong communication skills combined with a proactive attitude towards customer service will set you apart as a top performer. Embark on a rewarding career where your sales talent meets financial expertise! We’re dedicated to empowering our team members through ongoing training, growth opportunities, and a vibrant work environment that celebrates success at every turn.
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
