Velaris is a manufacturer of high-quality automated analyzers for the laboratory and process industries. The company consists of multiple well-known brands such as Skalar, EST Analytical, Promochrom, Gerstel, TE instruments, LCTech and Markes International. Velaris has grown into a multinational organization with subsidiaries in most European countries and North America. Our analyzers are mostly used in a variety of laboratories, such environmental laboratories, universities, drinking and wastewater treatment facilities, food industries, pharmaceutical and agriculture.
We are looking to add a Technical Support Engineer for our Cincinnati,OH location.
Functions include but are not limited to:
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Provide technical support via phone and email.
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Create support tickets using our CRM database and follow up on open tickets on a timely basis.
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Escalate problems to 2nd tier support when required.
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Provide remote assistance for software diagnostics using TeamViewer and other tools.
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Perform repairs and prepare loaner equipment.
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Assist our field service engineers with sending parts/tools when required.
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Focus is on our combustion analyzers (carbon, nitrogen, sulfur).
Requirements:
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Associate’s degree in electronics, megatronics, chemistry/chemical engineering or equivalent, a Bachelor’s degree in chemistry/chemical engineering is preferred. An electronics degree is acceptable if it is accompanied with chemistry/analytical laboratory experience.
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Previous experience with C/N combustion analyzers is a definite plus.
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Mechanically inclined with the ability to troubleshoot and repair instrumentation.
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Affinity towards learning new software programs.
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Ability to provide first line technical customer support via phone and email.
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Reliable and dependable, self-motivated, capable of working unsupervised as part of a team.
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Excellent verbal and written communication skills.
We offer:
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A challenging and dynamic career within a growing multi-national organization.
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Open and inclusive environment working with industry leaders.
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Competitive salary with benefits.
