KEY ACCOUNT SPECIALIST
Job Description: The Key Account Specialist is responsible for overall Customer satisfaction, processing orders for company products and services, expediting and coordinating flow of work within or between internal departments, and reviewing agreements or proposed agreements for conformity to company rates, rules, and regulations. The Key Account specialist serves as a primary contact for assigned key accounts ensuring brands are represented in a professional, positive manner.
Essential Functions:
- Monitoring key account vendor portals for orders, invoicing, and advanced shipping notices
- In charge of processing account orders, providing order acknowledgements, back order dates, and discrepancies within 24-48 hours of purchase order receipt.
- Ability to problem solve on discounts, damaged product, account debts and customer inquires
- Responds to requests for information in a prompt, professional and positive manner
- Reviews aging accounts on a bi-weekly basis for non-payments, delayed payments, and other irregularities
- Issue credits per verified customer debits, internal management requests, or for billing error correction.
- Knowledgeable in business products
- Remains knowledgeable and up-to-date on changes and developments in the B2B infrastructure and e-commerce industries.
- Maintains communication throughout departments ensuring vendor compliance is met
- Coordinate shipping releases
- Act as a liaison for outsides sales representatives
- Keeps management informed of all activity, including timely preparation of reports
- Works with ISR Customer Service Team members on processing inbox email and fax correspondence
- Assists in various reporting needs for the department including but limited to phone reporting, product file management, AR/CS Holds Reporting, and Commissions
- May be responsible for providing spreadsheet to various online retailers complete with items and specifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience
- Candidates will have a minimum of a High School Diploma or Equivalent
- Bachelor’s Degree preferred
- Work experience should include a minimum of 2 years in office and/or administrative support, and 2 years in customer service, public speaking or training role.
- Superior knowledge of accessing and using the Internet, HTML, and MS Office tools, with emphasis on MS Excel; knowledge of computer systems, communication tools and software such as Windows NT, FTP, HTTPS, SMTP, Internet security, and delimited file formats.
- Excellent communication skills are required, both written and oral.
Competencies
- Communications Proficiency
- Technical Capacity
- Leadership
- Teamwork Orientation
- Performance Management
- Results Driven
- Ability to Multi-Task
Working Conditions and Physical Demands:
- General office environment with standard office equipment
- Work is generally sedentary in nature, but may require standing and walking for up to 20% of the time
- The working environment is generally favorable
- Lighting and temperature are adequate
- There are no hazardous or unpleasant conditions caused by noise, dust, etc.
Supervisory Responsibility
This position has no supervisory responsibilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Equal Opportunity Employer: As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, national origin, marital status, age, disability, veteran status, sexual orientation or any other protected status.
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 3 years (Required)
- Microsoft Office: 3 years (Required)
- Microsoft Outlook: 3 years (Required)
- Call center: 3 years (Required)
Ability to Commute:
- Lewisburg, TN 37091 (Required)
Ability to Relocate:
- Lewisburg, TN 37091: Relocate before starting work (Required)
Work Location: In person
