Job Summary
Athens Pelvic Physical Therapy & Wellness is a healthcare practice located in Watkinsville, GA providing pelvic and orthopedic physical therapy in a welcoming space. Our specialized physical therapists provide one-on-one, evidence-based treatment for adult women.
The Patient Care Coordinator will often be the first introduction to our practice. This person creates an exceptional experience for every patient — from the first phone call through their final visit. They combine warmth, organization, and excellent communication skills to help women feel comfortable seeking care while ensuring the clinic runs smoothly each day.
We value teamwork, work-life balance, and mutual respect. We are all dedicated to our mission: serving our community by helping women restore comfort, strength, and confidence through pelvic and orthopedic physical therapy.
Responsibilities — Communication
- Greet all who enter the practice with a smile and a warm attitude
- Answer incoming phone calls and return messages promptly and professionally
- Communicate with physical therapists as needed regarding potential and current patients, relaying messages, and addressing any concerns
- Check emails, text messages, voicemails, and faxes daily
- Develop a strong understanding of our services and confidently answer questions about pelvic and orthopedic physical therapy
- Listen with empathy, educate prospective patients about our services, and help them determine whether our practice is the right fit for their needs
- Interface with referring physicians’ offices on referrals, plans of care, and coordination of care
Responsibilities — Scheduling & Records
- Schedule new and returning patients; enter patient information into the online system and necessary documents
- Help monitor patients’ plans of care, including tracking follow-up visits
- Verify completion of intake paperwork before appointments
- Maintain therapists’ schedules and help minimize cancellations
- Keep records of incoming inquiries up to date, track data, and follow up appropriately
- Send invitations for surveys and reviews to patients at appropriate points in their care, and report their feedback
Responsibilities — Other
- Support special projects and community events
- Maintain strict confidentiality in accordance with HIPAA Privacy & Security Rules
- Assist with light office upkeep and supply management as needed
- Post on social media and respond to messages and comments as needed
- Other administrative tasks to assist clinic operations
Qualifications & Requirements
- High school diploma required; Associate or Bachelor’s degree preferred
- Minimum 1 year of customer service experience or similar
- Preferred: experience in marketing, sales, or hospitality
- Able to discuss sensitive women’s health topics with compassion
- Excellent written and oral communication skills
- Demonstrates emotional intelligence and professionalism
- Proficient in Google Docs, Gmail, and Excel; able to learn Jane App and similar tools quickly
- Comfortable navigating multiple applications simultaneously
- Relational and honest team player, with a positive attitude and willingness to learn
- Self-starter who excels in project and time management
- Dependable, reliable, and detail-oriented
- Problem-solver who is flexible and works well under pressure
- Creativity with graphic design, email newsletters, or social media content is a plus
Why Join Us
We’re looking for someone who loves serving others, enjoys creating meaningful connections, and takes pride in helping a small business provide exceptional care. If you’re organized, dependable, and genuinely excited about making a difference in women’s lives every day, we’d love to hear from you.
Please include a brief note about why this position interests you. Applications submitted without a short introduction may not be considered. Send your note via email to: [email protected].
Pay: $18.00 - $20.00 per hour
Application Question(s):
- Are you available Monday through Friday, 10:00 a.m. to 3:00 p.m.?
- Are you available to work year-round?
- Are you comfortable talking to women about sensitive or intimate health topics?
- Are you comfortable handling confidential health information?
- How many hours are you interested in working?
- Do you have any healthcare, customer service, and/or sales experience? Please explain.
- What do you know about pelvic floor physical therapy?
Work Location: In person
