Scheduling Coordinator
ATC Pest Control
Full-Time | Monday–Friday | Starting $18.00/hour
About the Position
ATC Pest Control is seeking a dependable, organized, and detail-oriented Scheduling Coordinator to join our office team.
This position is responsible for coordinating the daily schedules of our pest control technicians while providing excellent customer service to both new and existing customers. Our technicians travel throughout Pennsylvania, Maryland, and surrounding service areas, so successful scheduling requires more than simply filling open time slots. The Scheduling Coordinator must consider technician availability, service type, geographic location, travel time, and customer needs when building and adjusting schedules.
We are looking for someone who communicates well, stays organized in a fast-paced environment, and is comfortable making decisions and solving problems throughout the day.
Responsibilities
- Schedule and coordinate customer appointments for field technicians
- Build efficient daily routes based on geographic location, service type, technician availability, and travel time
- Answer incoming phone calls and assist customers with scheduling and general service questions
- Contact customers regarding upcoming services, scheduling needs, and appointment changes
- Reschedule appointments when weather, cancellations, technician availability, or other circumstances affect the schedule
- Maintain accurate customer and appointment information in our scheduling software
- Communicate schedule changes and important customer information to technicians
- Review upcoming schedules for conflicts, excessive travel, missing information, or other potential issues
- Work with office staff and technicians to resolve scheduling problems as they arise
- Assist with general office and customer-service responsibilities as needed
What We're Looking For
The ideal candidate is someone who is:
- Highly organized and detail-oriented
- Comfortable managing multiple priorities at once
- Able to think logically and problem-solve independently
- Confident communicating with customers by phone, email, and text
- Comfortable working with computers and learning new software
- Dependable and able to manage responsibilities without constant supervision
- Able to remain professional when schedules change unexpectedly or customers are frustrated
- A team player who communicates effectively with both office and field staff
Previous scheduling, dispatching, administrative, or customer-service experience is preferred, but we are willing to train the right candidate.
Schedule & Compensation
- Full-time position
- Monday through Friday
- Starting $18.00 per hour
- In-office position
About ATC Pest Control
ATC Pest Control is a family-owned and operated pest control company serving residential and commercial customers throughout Pennsylvania, Maryland, and surrounding areas. Our office and field teams work closely together to provide dependable service while maintaining the personal customer experience of a locally owned company.
We are looking for someone who wants to become a reliable part of our team and grow into the position as they learn our customers, technicians, service areas, and scheduling system.
To apply, please submit your resume for consideration.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
People with a criminal record are encouraged to apply
Work Location: In person
