Join the TCK Team
For more than 60 years, Twin City Knitting (TCK) has been committed to producing quality products and building lasting partnerships with customers across the country. What began as a family-owned business has grown into one of the nation's leading manufacturers of athletic and performance socks, serving schools, retailers, and some of the most recognized brands in the industry.
While we've grown over the years, one thing has never changed—our commitment to our people. We believe our employees are the heart of our success, and we're proud to offer a workplace built on teamwork, respect, integrity, and continuous improvement.
If you're looking for a stable company with a strong reputation, opportunities to grow, and coworkers who genuinely support one another, we'd love to meet you.
What You'll Be Doing
As a Customer Service Agent, you'll be one of the friendly voices and trusted contacts our customers rely on. You'll work closely with our Sales, Production, Shipping, and Warehouse teams to make sure orders are accurate, questions are answered, and customers receive the exceptional service they expect.
Every day is a little different, but your responsibilities will include:
- Answer customer and sales representative calls with professionalism and a positive attitude.
- Enter customer orders accurately into our system.
- Assist customers with questions about products, order status, shipping, and general information.
- Monitor customer orders and provide timely updates.
- Maintain accurate customer and order records.
- Collaborate with multiple departments to ensure customer expectations are met.
- Resolve routine customer concerns and escalate more complex issues when needed.
- Deliver outstanding customer service with every interaction.
We're Looking For Someone Who...
- Enjoys helping people and building relationships.
- Has a positive attitude and communicates professionally.
- Stays organized and pays attention to the details.
- Can manage multiple priorities in a fast-paced environment.
- Is comfortable learning new computer systems and technology.
- Is dependable, motivated, and eager to grow.
- Works well independently and as part of a team.
Qualifications
- High School Diploma or GED required.
- Previous customer service or office experience is preferred, but not required—we're happy to train the right person!
- Strong verbal and written communication skills.
- Basic computer skills, including Microsoft Office.
- Accurate data entry and attention to detail.
What We Offer
- Full-time, stable employment
- 100% company-paid employee medical insurance
- 100% company-paid employee dental insurance
- 100% company-paid employee vision insurance
- Company-paid life insurance
- Company-paid long-term disability insurance
- 401(k) with company match
- Paid holidays
- Paid time off
- A supportive, team-oriented work environment
- Opportunities to learn, develop, and build your career
Ready to Join the Team?
If you're looking for a company with a long history, a strong future, and people who care about doing great work together, we'd love to hear from you.
Apply today and become part of the Twin City Knitting family!
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance
Work Location: In person
