Pay Plan Title: Coordinator
Working Title: Specialty Provider Engagement Coordinator
FLSA Status: Exempt
Posting Salary Range: $54,106 - $67,210
Office Location: Remote within North Carolina
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us?
Trillium believes that empowering others begins with supporting our team. We offer our employees:
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A collaborative, mission-driven work environment
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Competitive benefits and work-from-home options for most positions
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Opportunities for professional growth in a diverse inclusive culture
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
What We’re Looking For
Trillium Health Resources has a career opening for a Specialty Provider Engagement Coordinator to join our team! The Specialty Provider Engagement Coordinator serves as the primary point of contact for assigned network providers and is responsible for managing provider inquiries through resolution. The Coordinator provides guidance on services, policies, workflows, and system processes to support effective service delivery.
The Specialty Provider Engagement Coordinator is responsible for coordinating with internal departments to resolve provider issues, ensures timely follow-up, and maintains consistent communication with providers. This role supports a positive provider experience by delivering accurate information, facilitating issue resolution, and reinforcing adherence to organizational and regulatory requirements.
This role may be assigned to specific provider segments such as LTSS, DME, specialty providers, or essential providers based on organizational need.
On a typical day, you might:
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Serve as the primary point of contact for assigned network providers, coordinating communication, issue resolution, and strategic support.
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Independently coordinate provider inquiries from intake through resolution, ensuring timely follow-up and closure.
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Monitor, track, and address open issues. Follow up with internal teams to ensure timely resolution and clear communication back to providers.
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Provide technical assistance, guidance, and expertise to providers on claims, authorizations, contracts, system navigation, and organizational processes.
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Identify recurring, complex, or systemic issues and escalate with clear documentation, recommended actions, and follow-through to resolution.
Employee Benefits:
Trillium knows that work/life balance is essential. That’s why we offer:
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Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
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Work-from-home options available for most positions
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Health Insurance with no premium for employee coverage
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Flexible Spending Accounts
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24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
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NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
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401k with 5% employer match and immediate vesting
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Public Service Loan Forgiveness (PSLF) qualifying employer
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Quarterly stipend for remote work supplies
Qualifications
Required:
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High School Diploma/GED and six (6) years’ experience in a medical office, health plan, managed care organization, hospital (ED or Inpatient), healthcare practice, or other healthcare setting working directly with patients, members, providers and/or other clinicians; OR
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Associate’s degree and four (4) years’ experience in a medical office, health plan, managed care organization, hospital (ED or Inpatient), healthcare practice, or other healthcare setting working directly with patients, members, providers and/or other clinicians; OR
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Bachelor’s degree and two (2) years’ experience in a medical office, health plan, managed care organization, hospital (ED or Inpatient), healthcare practice, or other healthcare setting working directly with patients, members, providers and/or other clinicians; OR
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Equivalent combination of education/experience.
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Must have a valid driver’s license.
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Must reside North Carolina.
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Must be able to travel within catchment as required.
Preferred:
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Degree in Business Administration, Health, or Human Services field
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Experience in vendor or provider relations, customer service, or other client-facing roles within a healthcare or call center environment, including conflict resolution
Deadline for Application: July 10, 2026 at 11:59PM
How to Apply
To be considered, submit your application and resume through our ADP Career Center. Your resume must include:
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Employer name, dates of service (month/year), average hours worked per week, and essential job duties
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Education details (degree type, date awarded, institution, field of study)
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Licensure/certification information, if applicable
After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.
Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
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