Responsibilities
- Evaluate, onboard, and build long-term partnerships with Delivery Service Partners (DSPs).
- Negotiate contracts and service pricing with DSPs to ensure cost-effective and high-quality delivery services.
- Provide daily operational support to DSPs, addressing issues and ensuring smooth delivery processes.
- Monitor package deliveries to ensure accurate tracking and on-time performance.
- Resolve delivery-related issues promptly to maintain high levels of customer satisfaction.
- Analyze performance metrics and identify opportunities for process improvement.
- Ensure DSPs comply with company policies, contractual agreements, and industry standards.
- Collaborate with internal teams to develop and align on delivery strategies.
Requirements
- Fluent in English, preferably knowing Mandarin
- Experience in logistics operations, vendor management, or a related field (experience with DSPs is a plus).
- Strong negotiation, communication, and problem-solving skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Familiarity with logistics systems and industry regulations is preferred
- Educational background in logistics, supply chain management, analytics, engineering, or a related field is a plus.
【岗位职责】
负责评估、引入配送服务合作伙伴（DSP），并建立长期合作关系。
与DSP进行合同及服务价格谈判，确保获得高性价比的优质配送服务。
为DSP提供日常运营支持，解决问题，保障配送流程顺畅。
监控包裹配送状态，确保信息准确追踪与准时送达。
及时处理配送相关问题，以维持高水平的客户满意度。
分析运营绩效数据，识别流程改进机会。
确保DSP遵守公司政策、合同约定及行业标准。
与内部团队协作，共同制定并协调一致的配送策略。
【任职要求】
普通话与英语流利。
具备物流运营、供应商管理或相关领域经验（有DSP合作经验者优先）。
出色的谈判、沟通及解决问题能力。
能在快节奏环境中有效管理多项任务并确定优先顺序。
熟悉物流系统及行业法规者优先。
物流、供应链管理、数据分析、工程或相关专业教育背景者优先。
Pay: $21.00 - $24.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Warehouse: 1 year (Preferred)
Language:
- English (Required)
- Mandarin (Preferred)
Work Location: In person
