The H Orlando is looking for an Assistant Floor Manager to help the Operations Manager and Floor Manager on daily duties. This position will report directly to higher management.
This is an entry level management position that assists in the daily operations in the Restaurant/Bar and Dining Service.
Essential Duties & Responsibilities:
- Position maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises restaurants where applicable.
- Responsibilities include ensuring guest and employee satisfaction while assisting on the floor.
- Accountable to ensure standards and legal obligations of restaurant standards
- Handles employee questions and concerns
- Monitors employees to ensure performance expectations are met
- Provides feedback to employees based on observation of service behaviors
- Assists in supervising daily shift operations
- Supervises restaurant and all related areas in the absence of the Operations Manager or Floor Manager
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results
- Ensures all employees have proper supplies, equipment and uniforms
- Communicates to Chef and Managers on any issues regarding food quality and service levels
- Assists in ensuring compliance with all restaurant policies, standards and procedures
- Monitors alcohol beverage service in compliance with local laws
- Performs all duties of restaurant employees and related departments as necessary
- Opens and closes restaurant shifts
- Providing Exceptional Customer Service
- Interacts with guests to obtain feedback on product quality and service levels
- Encourages employees to provide excellent customer service within guidelines
- Handles guest problems and complaints, seeking assistance from supervisor as necessary
- Strives to improve service performance
- Sets a positive example for guest relations
- Meets and greets guests
- Supervises on-going training initiatives
- Uses all available on the job training tools for employees
- Communicates performance expectations in accordance with job descriptions for each position
- Coaches and counsels employees regarding performance on an on-going basis
Candidates will only be considered for an interview if they contact us via email with a resume. Please do not call the restaurant, you will not be considered.
