Omnisharp Field Mechanics are responsible for installing, servicing and repairing Omnisharp robotic knife sharpening equipment at customer sites in the US and internationally.
Field Mechanics are responsible for ensuring Omnisharp's robotic knife-sharpening machines at customer sites remain healthy and 100% operational. A successful Field Mechanic is expected to become a machine expert and work with multiple teams to resolve customer issues.
The Field Mechanic in this position will train and work out of the Omaha area, as well as remotely at customer sites within a certain radius. Field Mechanics work directly with Omnisharp customers, and must be an excellent communicator with strong interpersonal skills. Omnisharp machines are part of a plant’s critical infrastructure and quick response times are expected.
Duties and Responsibilities:
- Own service, maintenance, and parts support for customers within a territory
- Perform local emergency repairs, scheduled work orders, and preventive maintenance as needed
- Visit customer sites regularly to inspect machines, anticipate service needs, and maintain visibility
- Operate and maintain company service vehicle
- Track/report parts inventory
- Coordinate site visits
- Document repairs, PMs, parts usage, machine conditions, and follow-up needs using company processes
- Identify recurring issues, escalate problems requiring additional support, and assist nearby traveling technicians when needed
Qualifications:
- Experience with AC 3-phase, DC voltage, software to hardware, pneumatic plumbing, robotics, or generalized maintenance troubleshooting and repair preferred
- Ability to interact with customers, with integrity and empathy
- Excellent communication and interpersonal skills
- Team player and self-starter, with a positive, results-driven attitude
- Excellent troubleshooting skills with an attention to detail
- Ability to read mechanical drawings and schematics
- Spanish language skills a plus
- Clean driving record required
Physical Restrictions:
- Ability to lift and carry up to 100lbs of tools and/or equipment
- Ability to traverse multiple flights of stairs and/or walk for extended periods carrying equipment
- Ability to work in cold-weather environments when necessary
- Ability to work inside small spaces for an extended period of time
- Ability to stand and/or kneel/crouch for extended periods
- Excellent hand-eye coordination to work with small hardware in difficult-to-access areas
Job Type: Full-time
Pay: $75,000.00 - $95,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Due to customers' operating schedules, we may only have access to repair our equipment late at night, early in the mornings, or on weekends. Do you have any concerns with this?
- This job requires 60% travel. Many trips will be driving day trips, but others will require overnight stays. Is that something you are able and willing to accommodate in a job?
Experience:
- mechanical: 2 years (Required)
Language:
License/Certification:
- drivers license (Required)
Ability to Commute:
- Omaha, NE 68127 (Required)
Work Location: In person
