Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that guides our customers through their inquiries, ensuring they receive exceptional support and service. Your enthusiasm and organizational skills will help create a positive experience for every client, fostering loyalty and trust. This position offers an exciting opportunity to develop your communication and administrative skills in a fast-paced, supportive environment. Paid positions are available, emphasizing our commitment to valuing every team member’s contribution.
Duties
- We are looking for someone who speaks both Korean and English
- Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and live chat platforms
- Provide accurate information about products, services, and policies while maintaining excellent phone etiquette
- Manage front desk responsibilities including greeting visitors, handling incoming calls, and directing them appropriately
- Utilize computer literacy and productivity software such as Microsoft Office, Google Workspace, and QuickBooks to document interactions and update records
- Perform data entry tasks with precision, including filing, proofreading, and maintaining organized records
- Assist with office management tasks such as calendar management, appointment scheduling, and basic bookkeeping
- Support clerical functions like filing, faxing, photocopying, and maintaining office supplies to ensure smooth daily operations
Qualifications
- Proven experience in customer service or front desk roles within office or medical/dental reception settings
- Strong computer skills with proficiency in Microsoft Office Suite, Google Workspace, data entry, and general office management software
- Excellent organizational skills with the ability to multitask efficiently in a busy environment
- Bilingual abilities are highly valued to serve diverse customer needs effectively
- Demonstrated phone etiquette and professional communication skills
- Technical proficiency with multi-line phone systems and familiarity with productivity tools such as QuickBooks is preferred
- Previous clerical experience including filing, proofreading, calendar management, and bookkeeping is advantageous
- Ability to manage time effectively while maintaining high productivity levels
Join us today to be part of a vibrant team dedicated to delivering outstanding customer support! Your enthusiasm combined with your organizational expertise will make a meaningful difference in our clients’ experiences. We’re committed to supporting your growth through comprehensive training and a positive work environment.
Pay: $20.00 - $30.19 per hour
Work Location: In person
