Operations and Facilities Manager
About Distrito T-Mobile
Distrito T-Mobile is San Juan's premier entertainment, dining, and lifestyle district, anchored by Coca-Cola Music Hall and home to a dynamic mix of restaurants, retail, hotels, and live entertainment venues. As the district continues to grow as a cultural and tourism destination — including hosting major residencies and large-scale events — operational excellence and a flawless guest experience are essential to its success.
Role Summary
The Operations and Facilities Manager is responsible for the day-to-day operational health, safety, and physical upkeep of Distrito T-Mobile. This role ensures the district's common areas, infrastructure, vendor relationships, and event logistics run smoothly and safely for tenants, guests, performers, and partners alike. The ideal candidate is a hands-on operator who thrives in a fast-paced, high-visibility environment and can balance routine facilities management with the demands of large-scale events and entertainment activations.
Key ResponsibilitiesFacilities & Maintenance
- Oversee daily operations, maintenance, and upkeep of all common areas, plazas, walkways, and shared infrastructure across the district.
- Manage preventive maintenance programs for HVAC, electrical, plumbing, lighting, and structural systems.
- Coordinate with engineering and maintenance staff or contracted vendors to ensure rapid resolution of facility issues.
- Maintain cleanliness, signage, landscaping, and overall presentation standards of the district.
- Manage capital improvement and repair projects, including budgeting, scheduling, and contractor oversight.
Operations Management
- Develop and enforce operational procedures, safety protocols, and emergency response plans for the district.
- Serve as the primary point of contact for tenant operational needs, including restaurants, retail, and hospitality partners.
- Manage vendor and contractor relationships, including service agreements, performance, and cost control.
- Oversee waste management, and janitorial service providers.
- Monitor and manage the operations budget, identifying efficiencies and cost-saving opportunities.
Event & Activation Support
- Partner with marketing, programming, and venue teams to plan and execute the operational logistics of concerts, residencies, pop-ups, and district-wide activations.
- Coordinate load-in/load-out logistics, crowd flow, barricading, and temporary infrastructure for large-scale events.
- Ensure all event activations comply with permitting, fire code, and safety regulations.
- Act as the on-site operations lead during major events, troubleshooting issues in real time.
Compliance & Risk Management
- Ensure compliance with local, state, and federal regulations, including occupancy, fire safety, and ADA requirements.
- Maintain required permits, licenses, and inspection schedules for the district.
- Conduct regular safety audits and implement corrective action plans.
- Maintain accurate records of incidents, inspections, and maintenance activity.
Team Leadership
- Supervise facilities, maintenance, and operations support staff, including scheduling and performance management.
- Train staff and vendors on safety protocols, emergency procedures, and service standards.
- Foster a culture of accountability, responsiveness, and pride in the district's appearance and guest experience.
Qualifications Required
- Bachelor's degree in Facilities Management, Business Administration, Engineering, or a related field, or equivalent professional experience.
- 5+ years of experience in facilities, property, or operations management, ideally within retail, hospitality, entertainment, or mixed-use developments.
- Demonstrated experience managing vendor relationships, service contracts, and operating budgets.
- Working knowledge of building systems (HVAC, electrical, plumbing) and safety/fire code requirements.
- Experience coordinating logistics for large-scale events or high-traffic venues.
- Strong organizational and problem-solving skills with the ability to manage multiple priorities under pressure.
- Excellent communication skills in both English and Spanish.
- Availability to work evenings, weekends, and holidays as needed, particularly around event and show schedules.
Preferred
- Experience in entertainment venue operations, concert production, or live event environments.
- Familiarity with Puerto Rico permitting, building codes, and municipal regulatory processes.
- Certification in facilities management (e.g., CFM, FMP) or occupational safety (e.g., OSHA 30).
- Experience working within a mixed-use district involving multiple tenants, brands, or operating partners.
Work Environment
· This role requires regular presence throughout the venue, including outdoor common areas, back-of-house facilities, and event spaces.
· The position involves walking extensively, occasional lifting (up to 40 lbs), and exposure to outdoor conditions.
· Flexibility in responding to operational issues outside standard business hours, including evening, holidays and weekends is required.
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as business needs evolve.
EEO Statement
We are an equal employment opportunity employer
Pay: From $45,000.00 per year
Benefits:
Work Location: In person
